Senior IT Support Analyst

Quanta Services•Birmingham, AL

9d•Onsite

About The Position

QISG leverages Quanta’s comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects. Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients. About this Role Onsite: M–F, 8AM–5PM 3500 Colonnade Pkwy, Birmingham, AL, 35243 Reports To: Jeremy Green Position Summary QPS seeks a Senior IT Support Analyst to be a key player in supporting both corporate IT operations and engineering software licenses. This role is ideal for a seasoned IT professional who thrives in a hands-on enterprise sized environment while also taking a leadership and strategic role in shaping IT systems for a growing team.

Requirements

5+ years of corporate IT support experience, with strong expertise in end-user and engineering software support .
2+ years of leading/mentoring a team of IT support analysts.
Proven experience supporting 1000+ users in a large corporate setting.
Advanced skills in Active Directory, Microsoft 365, SCCM/Intune, Azure, Entra ID, VPNs, and ticketing systems (Jira, Service Now, etc.)
Excellent troubleshooting, documentation, and communication skills, with a proactive, solution-oriented approach.
CompTIA A+ required

Nice To Haves

Bachelor’s degree preferred
IT IL certification a plus.
Proven support managing licensing for engineering software including AutoCAD, Navisworks, and Inventor, highly preferred.
Proven experience supporting 500+ users in a large corporate setting.
Prior experience to supervising others strongly preferred

Responsibilities

Technical Support : Resolve recurring queries, optimize workflows, and assist colleagues with complex technical issues.
System Administration: Configure servers, diagnose issues, and optimize infrastructure for performance.
Support IT hardware/software across Dell & Lenovo desktops, laptops, mobile devices, and VPN infrastructure.
Install, configure, and maintain engineering software, including license management and version control.
Manage cloud infrastructure: Intune for device/end-user management and Azure for VMs, storage, and servers.
Oversee onboarding/offboarding, asset inventory, and lifecycle refreshes for office IT resources.
Support and manage licensing for engineering software including AutoCAD, Navisworks, and Inventor.
Guide and manage the support team, set operational standards, and drive major IT modernization projects.
Serve as a trusted IT advisor to engineering and corporate teams, delivering exceptional support in person, remotely, or via video.
Advise colleagues, implement innovative solutions, and participate in long-term project planning.