Senior IT Specialist

United Imaging North America•Houston, TX

8d•Onsite

About The Position

The Sr. IT Specialist is a full-time, fully on-site role based in Houston, Texas, requiring in-office presence five days per week to provide day-to-day enterprise IT support for North American employees. This position supports endpoint services, Microsoft 365 applications, account administration, Active Directory-related support, asset management, meeting support, and basic network-connected workplace technologies. The ideal candidate is a hands-on IT support professional with strong troubleshooting, communication, judgment, and documentation skills, able to independently resolve common enterprise IT issues and escalate appropriately when needed.

Requirements

An associate degree in Information Technology, Computer Science, Computer Information Systems, or a related field, or an equivalent combination of education is required.
Minimum 3 years of hands-on IT support experience in a corporate or enterprise environment.
Experience supporting end users in a Windows-based environment, including desktops, laptops, peripherals, printers, and Microsoft 365 applications.
Experience with user account administration and enterprise support processes.
Strong hands-on troubleshooting skills in end-user computing and workplace IT support.
Working knowledge of Microsoft 365 applications, especially Outlook, Teams, Word, and Excel, from an end-user support perspective.
Working knowledge of Active Directory, including basic user and computer account administration, password/account support, and general domain environment awareness.
Understanding of endpoint support processes, including software installation, standard device setup, and support for approved operating systems and business applications.
Basic knowledge of TCP/IP, DNS, DHCP, IPv4, printers, and general network connectivity troubleshooting.
Ability to support common office and endpoint-related technologies, including desktops, laptops, network printers, IP phones, conference room technology, and remote support tools.
Strong documentation habits, with the ability to record troubleshooting steps, support activities, and resolution details accurately.
Strong communication, organization, and customer service skills.
Ability to work independently, prioritize issues appropriately, and support a fast-paced business environment.

Nice To Haves

CCNA or Microsoft MCITP certification is a plus.
Experience supporting users in a corporate Microsoft 365 environment.
Exposure to Group Policy, endpoint management tools, or software deployment tools.
Familiarity with basic networking concepts such as VLAN purpose, trunk fundamentals, IP addressing, routing basics, VPN, and NAT.
Exposure to VMware or other enterprise infrastructure platforms is a plus.
Experience supporting IT asset management, service documentation, or knowledge base maintenance.
Bilingual in English and Mandarin is a plus.

Responsibilities

Provide on-site and remote first-level IT support for North American employees, contractors, and consultants through phone, email, chat, remote support tools, and in-person support.
Troubleshoot and resolve day-to-day end-user issues involving desktops, laptops, Microsoft 365 applications, printers, peripherals, meeting room technology, IP phones, and other office IT equipment; escalate issues to appropriate IT teams when necessary.
Support Microsoft 365 end-user applications, including Outlook, Teams, Word, Excel, and other approved business tools.
Provision, manage, and disable user accounts and access in accordance with company procedures, including support for Active Directory-related account administration and other approved account management systems.
Support enterprise endpoint operations, including installation and support of approved operating systems, business applications, software distribution tools, and standard desktop configurations.
Maintain accurate IT asset and end-user equipment records, including device assignment tracking, inventory accuracy, and support for ongoing asset management activities.
Document troubleshooting steps, issue resolution details, and escalation information in accordance with service management and documentation requirements, including maintaining supporting records in approved tools such as Excel or Lark sheets.
Create, review, and update knowledge base articles, support documentation, and team procedures to improve service consistency and operational efficiency.
Support large meetings, conference rooms, and workplace IT needs to help ensure smooth business operations.
Follow department procedures, IT operating standards, and relevant company policies, and provide guidance to Service Desk or local support staff when appropriate.
Travel to other office locations as needed to provide on-site support.