Senior IT Specialist

Traditional Medicinals•Sebastopol, CA

13d•$94,400 - $124,000•Onsite

About The Position

We are a well-established and growing company seeking a diligent Senior IT Specialist to join our team. You will be responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues. To be successful as a Senior IT Specialist, you should have an in-depth knowledge of various computer hardware and software technologies. Top candidates will also have an amiable personality and an aptitude for customer service.

Requirements

Bachelor’s degree in computer science, mathematics, or engineering or equivalent work-related experiences
Minimum of five years of experience in IT, Systems or Network administration
Experience working with following environments: Windows 11 & Windows Server 2016+ operating systems, Mac OS & iOS, Linux, Active Directory, Office 365 Apps, Network Storage, Entra AD.
Experience setting up and troubleshooting various technical equipment such as laptops, video conferencing systems, mobiles, etc.
Prompt and confident decision making to resolve issues in a timely manner
Self-motivated, able to work in varying working conditions, solo as well as a team member.
Technical understanding
Process improvement
Active Directory, On prem and Entra
Reporting research results
Networking knowledge
Presenting technical information
Written communication
Operating systems
Reporting skills
Client relationships
Documentation skills
Windows 11 & Windows Server 2016+ operating systems, Mac OS & iOS, Linux, Active Directory, Office 365 Apps, Network Storage, Entra AD, Backup& Recovery, Device Management via MDM.
Working knowledge of scripting languages (Powershell, Bash, Java, etc.)

Nice To Haves

Spanish conversational skills a plus.

Responsibilities

Provides a high level of IT support for company staff.
Collaborates with and supports the production team to help optimize IT/OT integration for the smooth implementation of new technologies and equipment.
Manage IT Support Helpdesk and provide prompt on-premises and remote support for Windows, Mac, and IOS devices.
Collaborates with external contractors, vendors, and support specialists.
Manage, administer, and further develop existing support tools to rapidly resolve issues coworkers have with their IT systems and software.
Monitor and respond to Managed Security Service alerts.
Proactively maintain physical and virtual systems, including switches, routers, servers and printers
Manage on-prem Avaya IP Office PBX system.
Proactively evaluate and maintain our IT systems and services to ensure they meet the necessary demands and research new tools and services that could benefit company
Assisting with network administration tasks.
Managing on-site backup and recovery processes and documentation
Collaborate with OT, IT and Security Management to educate coworkers about network security and best practices for computer usage.
Collaborate with IT management, Quality Document Control, and Legal to develop IT Department Policies, Procedures, and SOPs.
Prepares reference for users by writing operating instructions.
Maintains historical records by documenting system changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Maintains and demonstrates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies and sharing such knowledge and skills with team members.