Senior IT Specialist
About The Position
At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractors. From helping our customers manage their service department all the way to project management, we're breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire? We're currently building out our new Toronto HQ, and this role will be a key part of that growing hub. We're looking for a Senior IT Specialist who will be the operational backbone of our IT infrastructure. You'll handle 15-25 support tickets daily, manage access provisioning across 40+ SaaS applications, and troubleshoot everything from authentication issues to integration breakages. This is a high-volume, user-facing role where you'll work independently to keep our growing team productive. Strong documentation skills are critical. If you thrive on variety, enjoy helping people solve technical problems, and take pride in operational excellence, this role is for you.
Requirements
- 2+ years of Okta administration experience (app provisioning, user management, MFA troubleshooting)
- 3+ years supporting Mac users in an MDM environment (Kandji, Jamf, or similar)
- 2+ years of Jira administration experience (project management, permissions, workflows, ticket queue management)
- 4+ years in IT support or help desk roles with high-volume ticket experience (15+ tickets/day)
- Strong SaaS ecosystem knowledge across identity, collaboration, and business tools
- Excellent written communication skills for Slack-based support with non-technical users
- Proven ability to create clear technical documentation and runbooks
- Self-directed troubleshooter who researches solutions independently and knows when to escalate
- Remote user support experience with strong prioritization skills under pressure
- Genuine patience for helping non-technical users and explaining complex concepts simply
- Ability to work a hybrid schedule: Monday/Friday WFH, Tuesday through Thursday, in office
Nice To Haves
- Auth0 experience for system admin account provisioning
- Salesforce administration or Connected Apps troubleshooting
- Experience with Heap, Gong, Gainsight, Windmill provisioning workflows
- Security compliance awareness (SOC II, vendor security reviews)
- Experience building and managing integrations between SaaS applications (webhooks, APIs, SSO/SAML)
- Previous startup or fast-paced environment experience
- Track record of process improvement and automation
- Vendor management experience with license renewals and support escalations
Responsibilities
- Manage identity and access across Okta, Google Workspace, 1Password, and 40+ SaaS applications (40% of daily work)
- Provision system admin accounts, Okta apps, vault access, and multi-step tools like Heap, Gong, and Windmill
- Troubleshoot authentication issues including password resets, MFA setup, phone loss recovery, and account lockouts
- Resolve integration issues with Salesforce Connected Apps, Greenhouse SSO, and browser compatibility problems
- Support Mac users via Kandji MDM including hardware troubleshooting, device setup, and SOC II compliance enforcement
- Create and maintain comprehensive documentation including runbooks, troubleshooting guides, and process improvements
- Collaborate with DevOps on AWS permissions, Security on vendor reviews, and HR on onboarding/offboarding workflows
- Manage daily ticket queue via Slack and Jira Service Management with strong prioritization and independent problem-solving
Benefits
- Generous equity grant, become an owner in our company!
- Macbook computer provided
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
- Work from home stipend
- Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events like BBQs and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
