Senior IT Solution Analyst – Software Asset Management (SAM)

Expleo • Denver, CO

3d • Remote

About The Position

If you’re an experienced IT Analyst who thrives in structured environments, enjoys problem‑solving through tickets, and loves working inside ServiceNow and SAM Pro, this is a role where your expertise truly matters. Trissential is seeking a Senior IT Solution Analyst to join our client’s Software Asset Management team supporting software licensing, compliance, portals, approvals, and audit readiness across a highly collaborative internal environment.
This is a great fit for someone who knows software license types, works well inside standardized processes, and enjoys partnering closely with procurement, sourcing, and SAM stakeholders.

Requirements

• 6–9 years of experience as an IT Analyst, Licensing Analyst, Operations Analyst, or similar
• Hands‑on ServiceNow experience, ideally including SAMPro
• Experience working with software licensing, portals, purchase approvals, and service request workflows
• Ability to read, interpret, and document licensing agreements and EULAs
• Comfort working in ticket‑based operational environments
• Strong process discipline, attention to detail, and ability to follow defined workflows
• Strong communication skills and collaborative working style

Nice To Haves

• SAMPro certification
• Experience supporting internal or external audits
• Exposure to compliance, asset management, or vendor management environments

Responsibilities

• Work extensively in ServiceNow, including SAM Pro, supporting ticket flows and licensing operations
• Process and approve software purchase requests and service requests
• Manage software licensing portals, repositories, and entitlements
• Review, interpret, and document End User License Agreements (EULAs) and general licensing terms
• Support internal and external software audits, pulling data, documentation, and evidence
• Collaborate daily with sourcing, procurement, and internal SAM team members
• Assist with ROI analysis, software lifecycle management, vendor transitions, and end-of-life planning
• Maintain accurate documentation to ensure audit readiness and strong governance
• Prioritize multiple tasks while maintaining quality and consistency in a structured environment

Benefits

• Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
• Paid Time Off – Offers paid time away from work
• Work fully remote within the U.S.
• Structured onboarding with strong support from sourcing and SAM leadership
• Opportunity for potential full-time conversion pending client approval

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees