Senior IT Site Lead (Networking & EUC)

KIK Consumer Products • Lawrenceville, GA

17d • Hybrid

About The Position

When you join KIK Consumer Products, you’re joining a team that cares about the work we do and also about each other. We bring exceptional brands and products to consumers that help them protect the health and wellness of their families and the cleanliness of their homes and pools. We are committed to building a culture of performance driven by accountability, collaboration, and agility that enables timely fact-based decision-making and exceptional execution with unwavering ethics. As one of North America’s largest independent manufacturers of consumer products, KIK helps a large portfolio of brands and retailers bring their products to life. Your Role at KIK You will report to the Director of IT Operations and Service Desk. In this role, you will be responsible for managing the day-to-day IT operations at KIK’s Corporate Headquarters in Lawrenceville. This includes supporting new employee onboarding, ensuring network and Wi-Fi reliability and security, maintaining end-user computing devices and applications, and managing conference room technology, printing services, and local servers. You will also oversee vendor and ISP relationships and handle local incident, problem, and change management activities.

Requirements

• Bachelor’s degree in information Technology, Computer Science or related field preferred
• Minimum of 5 years of experience in IT systems analysis, infrastructure support or related technical roles.
• Proven experience with end-user computing, networking, system administration or application support.
• Proficiency in network fundamentals (LAN/WAN, TCP/IP, NDS, DHCP, VPN).
• Experience supporting end-user hardware and software.
• Familiarity with cloud technologies such as Microsoft 365, Azure or AWS.
• Experience with ticketing systems (ServiceNow, Jira, etc.).
• Exposure to automation or scripting (PowerShell, Python, etc.).
• Strong problem-solving and analytical abilities.
• Excellent communication and customer service skills, with the ability to explain technical concepts clearly.
• Strong documentation and process improvement mindset.
• Ability to work onsite at Lawrenceville, GA office, Monday-Thursday, with option to work remote on Friday.

Responsibilities

• Serve as the IT lead for ALL IT services—own issues through closure and communicate status
• Coordinate and align with central IT (Infrastructure, Security, Applications, Integration, Data) while executing locally; escalate with clear diagnostics and business impact.
• Plan, prioritize, and deliver small/medium site projects (e.g., AP/switch refresh, Wi‑Fi tuning, room tech upgrades) with minimal supervision.
• Own the local IT runbook: site diagrams, vendor contacts, circuit inventory, asset list, SOPs, and recovery steps are current and accurate.
• Own WLAN/LAN performance & reliability.
• Troubleshoot/optimize Wi‑Fi (802.11 a/b/g/n/ac/ax/6E): RF/channel/power planning, roaming/sticky‑client fixes, interference mitigation.
• Administer LAN: switching and basic routing (VLANs, trunks, ACLs, QoS for voice/video, DHCP, DNS, NAT, static/OSPF).
• Perform packet capture/analysis (Wireshark/tcpdump) and isolate issues across OSI layers;
• Maintain network security hygiene: firmware/patching, NAC/802.1X/RADIUS, certificate management, segmentation, rogue AP detection.
• Manage circuits/ISPs (install, change, outage) for site and validate SLAs; maintain tidy/secure MDF/IDF, cabling standards, PoE budgets, and UPS health.
• Own end‑to‑end onboarding/offboarding and partner with central IT for device prep/provisioning, access setup (Entra ID/AD, M365), MFA/SSO, Wi‑Fi/VPN certs; day‑1 ready.
• Deliver Level 2 support for Windows/macOS, iOS/Android, and core business apps; remote‑assist tools and knowledge‑base first.
• Manage endpoint compliance: encryption (BitLocker), patching, baselines, driver/BIOS updates, and posture enforcement.
• Maintain accurate asset inventory and chain‑of‑custody for devices and accessories.
• Own conference rooms/AV (Teams, cameras, mics, displays) and printing—reliable day‑to‑day experience and quick fixes.
• Perform basic local server/edge equipment care (reboots, media swaps, backup indicators) and coordinate with central teams for changes.
• Run incident/problem/change locally in the ITSM tool; drive root‑cause elimination for repeat tickets; contribute clean KB/SOP/runbooks.
• Support maintenance/change windows
• Track and report KPIs: network reliability, MTTR, first‑contact resolution, onboarding time‑to‑productive, asset accuracy, compliance posture.
• Provide input to site IT budgets (spares, small projects) and validate vendor quotes and invoices.

Benefits

• KIK offers a competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance.
• You can plan for your future with KIK's retirement savings options including employer match.
• KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees