EUC Team Lead

World Wide Technology Healthcare Solutions • Maryland Heights, MO

22h • $114,000 - $142,000 • Hybrid

About The Position

As an End User Computing Team Lead, you will provide direct management and guidance to a team of individual contributors. Your role centers on fostering a collaborative and innovative environment, supporting your team’s growth, and driving strategic initiatives that enhance the end-user experience. This position is ideal for someone passionate about technology, leadership, and continuous improvement.

Requirements

• 1-3 years of experience demonstrating strong leadership skills, including the development and mentorship of employees
• Minimum 5 years in a technical contributor role in Information Technology, preferably End User Computing
• Familiarity with enterprise mobility management (EMM) systems such as Microsoft Intune or Workspace One.
• Familiarity with Virtual Desktop Infrastructure such as Azure Virtual Desktop or Horizon
• Ability to drive strategy and vision, holding the team accountable for accomplishing goals and progressing on the team’s vision.
• Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience
• A passion for working with end-users and stakeholders to gather needs and requirements and planning to put solutions in place to increase productivity and user delight.
• Proven problem-solving, change management, and technical planning skills
• A passion for learning new skills and new technology
• Ability to manage a project from beginning to end.

Responsibilities

• Create and foster an atmosphere of mentoring, quality, diversity, collaboration, and improvement by actively coaching your team members
• Grow and develop members of your team: understand their goals and work with them to achieve them, hold regular and effective one-on-ones, conduct annual performance reviews, provide real-time coaching, engage in difficult conversations as needed, recognize, and reward the right behaviors
• Act as an escalation point and remove impediments from the team to help them be as effective as possible. This includes production-impacting issues, both during and after business hours.
• Lead the team through strategic roadmap efforts, holding them accountable to timelines, scope, and deliverables
• Develop strategic roadmaps in line with stakeholder needs and end user computing best practices
• Manages relationships with vendors.
• Provides functional and technical leadership while promoting best practices
• Represent WWT in occasional customer engagements, advising customers on best practices and WWT processes, and vision.

Benefits

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees