IT Manager - M365/EUC

Fujifilm•North Kingstown, RI

11d•Hybrid

About The Position

The Role The IT Manager - M365/EUC manages a small team of IT professionals supporting multiple sites across the U.S. The IT Manager will be responsible for ensuring reliable, secure, and efficient end-user technology services, driving continuous improvements, and providing responsive customer service to internal stakeholders. This role is eligible for a hybrid work schedule, but there is a strong expectation of being in-office frequently to provide the highest level of internal customer support across our teams. This role offers the opportunity to take ownership of a critical area of our IT operations, lead a capable team, and directly impact the productivity and success of our employees across the organization. If you are a proactive IT leader with strong Microsoft 365 expertise and a passion for delivering excellent customer support, we encourage you to apply! Company Overview FUJIFILM Electronic Materials, U.S.A. fuels innovation in the semiconductor industry—where chemistry meets technology. Our advanced materials and formulations enable manufacturers to build the microchips that power Artificial Intelligence, computers, electric vehicles, smartphones, and more. We’re a global business-to-business supplier of chemical formulations and advanced materials used for manufacturing and packaging semiconductors. Our chemical formulations allow top manufacturers to produce microchips that both power and connect our digital world. Think you’ve got what it takes to build a more connected world? Then connect with us today and challenge the boundaries of what’s possible—for the world and your future. We have six U.S. manufacturing and Research & Development facilities, located in: Mesa, Arizona; Castroville, California; Hollister, California; Carrollton, Texas; and North Kingstown, Rhode Island—each offering unique local experiences, from vibrant cultural scenes to historic charm. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field required
7+ years of progressive IT experience with emphasis on Microsoft 365 and end-user support with at least 3 years in a supervisory or team lead role.
Proven experience delivering Microsoft 365 assessments, migrations, and modernization projects
Experience supporting multiple sites or distributed user bases a plus
Strong technical expertise in Microsoft 365 ecosystem (Exchange Online, SharePoint, Teams, OneDrive, Intune, and related security/compliance features).
Knowledge of end-user computing environments, device management, and support best practices
Excellent troubleshooting, problem-solving, and decision-making skills
Ability to balance hands-on technical work with managerial oversight
Strong customer-service orientation with effective communication skills across technical and non-technical audiences
Demonstrated ability to manage multiple priorities and projects in a fast-paced environment
At least L2 level hands on knowledge in Active Directory services
This is a safety-sensitive position that requires candidates to successfully pass a post-offer drug screening prior to employment.
One of the essential job functions is the ability to work in a constant state of alertness and in a safe manner.
Resilience - Ability to adapt to workplace challenges, maintain professionalism, and manage responsibilities effectively.
Communication - Capacity to clearly and professionally exchange ideas, interact respectfully with colleagues and customers, and foster positive workplace relationships.
Reasoning & Decision Making - Ability to analyze information, follow verbal and written instructions, and make logical, sound decisions.
Comprehension - Capability to understand and complete tasks as assigned and solve problems effectively.
Organizational Skills - Competence in managing multiple priorities, maintaining accuracy, and staying focused despite potential workplace distractions.

Nice To Haves

Relevant certifications (e.g., Microsoft 365 Certified, Enterprise Administrator Expert, etc.) are a plus
Vendor management and budget planning skills a plus

Responsibilities

Lead, coach, and develop a team of IT professionals.
Oversee administration, optimization, and security of Microsoft 365 services
Manage the end-user computing environment, including desktops, laptops, mobile devices, peripherals, and collaboration tools
Ensure timely and effective resolution of escalated IT support issues, serving as the escalation point when necessary
Establish and enforce IT standards, polices, and best practices for end-user technologies and Microsoft 365
Partner with business leaders to understand needs, prioritize projects, and deliver technology solutions that enhance productivity
Manager hardware and software inventory, license compliance, and lifecycle planning
Support IT infrastructure initiatives in coordination with other IT leaders
Drive continuous improvement by identifying opportunities for automation, self-service, and user-training
Develop and monitor key metrics for IT service delivery, ensuring high levels of internal customer satisfaction
Contribute to IT budget planning and vendor management as it relates to end-user technologies and M365 services.