Senior IT Services Technician - Onsite in Fort Lauderdale

Insight•Fort Lauderdale, FL

2d•$33 - $36•Onsite

About The Position

As a Senior Desktop Support Technician, you deliver hands-on and remote user support, ensuring technical accuracy and customer satisfaction. You resolve complex hardware, software, application, mobile device, and peripheral issues.

Requirements

Minimum experience of 5 years in a similar support role in a corporate environment.
White Glove customer service skills and a high sense of urgency.
Highly proficient in troubleshooting with Windows 10, Windows 11, and M365 Office Suite.
Advanced-level troubleshooting experience in Adobe and other office productivity applications.
Intermediate skills using and maintaining Local and Azure Active Directory structure and domains, including auditing and group policy
Experience with a ticketing system, ServiceNow preferred.
Experience in supporting users remotely via remote-in tools (preferably Bomgar/BeyondTrust) and MS Teams while working on issues with remote users.
Experience with troubleshooting and setting up MFA on mobile devices (iOS, Android).
Experience in secure Client PC connectivity - ethernet, TCP/IP, VPN, and virtual servers.
Experience in basic troubleshooting of networking with Meraki preferred.
Knowledge of File server and File Sharing systems, and SFTP applications.
Experience in troubleshooting VPN issues (preferably Windows VPN client).
Intermediate skills on-site support for resolving networking issues.
Outstanding written and verbal communication skills.
Knowledge of Information Security, Network Security, Firewall Administration, System Administration
Valid driver’s license and a personal vehicle.

Nice To Haves

Candidates with Microsoft AZ-900 and AZ-104 certifications are preferred.
Experience with a ticketing system, ServiceNow preferred.
Experience in basic troubleshooting of networking with Meraki preferred.

Responsibilities

Work as part of the IT infrastructure end-user support and engineering team.
Provide technical support for end-user hardware, software, mobile devices, and peripherals.
Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance.
Execute new hire and termination processes, including imaging, deployment, equipment returns, and replacements.
Maintain an accurate inventory of all unassigned, deployed, retired, and disposed of hardware and peripherals.
Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation.
Oversee and ensure IT readiness for office relocations and new setups.
Responsible for maintaining and upkeeping branch office computer rooms, networking closets, and local site servers.
Identify and resolve problems promptly, gather and analyze information skillfully, and maintain confidentiality.
Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
Adapt to changes in the work environment and manage competing demands.
Valid driver’s license and a personal vehicle.
Willing to work out of standard work hours; eligible for overtime with pre-approval.
Might be required to travel occasionally to the other offices in the region
Perform other duties as assigned.