Senior IT Service Desk Technician

Core Scientific•Miami, FL

17d•Onsite

About The Position

We are seeking an experienced Senior IT Service Desk Technician to join our team and serve as a key technical resource for end-user support, executive support, and IT operational excellence. This individual will bring deep technical expertise, strong customer-service skills, and a proven ability to support a diverse technology environment. The ideal candidate has 10+ years of overall IT experience, including at least 7 years of hands-on technical support and significant experience providing white-glove support to executives. In this on-site role, you will be responsible for delivering high-quality support for Windows, macOS, and Linux systems, ensuring operational continuity, and contributing to process improvements. You will be a senior member of the team who helps mentor junior technicians, lead troubleshooting efforts, and collaborate closely with IT leadership.

Requirements

10+ years of experience in IT technical support or related roles.
7+ years of hands-on support experience in a service desk or desktop support environment.
Strong experience providing executive or VIP support with professionalism and discretion.
Proficiency supporting Windows, macOS, and Linux operating systems.
Experience with enterprise tools such as Active Directory, MDM platforms (Intune, Jamf, etc.), VPN, and endpoint security solutions.
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
Excellent communication, customer service, and problem-solving skills.
Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
Willingness and ability to travel occasionally.

Nice To Haves

Industry certifications such as CompTIA A+/Network+/Security+, ITIL, Microsoft, Apple, or Linux certifications.
Experience with scripting or automation (PowerShell, Bash, Python).
Experience working in environments with high expectations for uptime, confidentiality, and customer satisfaction.

Responsibilities

Provide technical support for end users across Windows, macOS, and Linux environments.
Deliver high-touch, confidential, and proactive executive support, ensuring rapid response and minimal downtime.
Troubleshoot and resolve complex hardware, software, and local network issues.
Support enterprise applications, security tools, mobile devices, and collaboration platforms.
Manage workstation deployments, updates, patching, and endpoint configuration.
Maintain and update documentation, knowledge base articles, and support procedures.
Assist with onboarding/offboarding processes, including account creation, equipment setup, and user training.
Collaborate with infrastructure, cybersecurity, and systems teams to escalate and resolve advanced issues.
Participate in IT projects, technology upgrades, and process improvement initiatives.
Maintain asset inventory and lifecycle management for end-user devices.
Foster open, respectful, and professional communication both within the team and with coworkers, teammates, and leaders across the organization.
Performs other duties as assigned.