Senior IT Security Analyst (PAM Support)
About The Position
Being a member of IT - CISO (IAM Team), you will be an enthusiastic and meticulous L1/L2 Privileged Access Management (PAM) Systems Administrator to join our Identity & Access Management (IAM) team. This position is ideal for candidates who are eager to build foundational experience in PAM technologies, while also gaining exposure to a broad suite of IAM products over time. The role is primarily focused on supporting, operating, and troubleshooting PAM solutions, with opportunities for professional growth into other IAM domains as expertise develops.
Requirements
- 2+ years Hands-on experience with any PAM/IAM/Cybersecurity solution.
- Bachelors' degree in Cybersecurity and/or related experience
- Demonstrated curiosity about IT security, particularly in access management and privileged account security.
- Familiarity with PAM concepts, such as the least privilege, credential vaulting, session monitoring, and access workflows.
- Demonstrable understanding of Windows Server and Linux environments.
- Strong troubleshooting, analytical, and organizational skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently, follow established processes, and seek guidance when needed.
- Willingness to participate in on-call rotations aligned to national business hours.
- Familiarity with customer support ticketing systems or help desk environments.
Responsibilities
- Serve as the first point of contact for PAM-related support issues, providing responsive Level 1 (L1) and Level 2 (L2) customer service to end users.
- Supervise privileged account activities and respond to incidents, requests, and alerts involving privileged access and authentication services.
- Triage and resolve PAM operational issues, bringing up sophisticated cases to senior team members or engineering staff as appropriate.
- Participate in an on-call rotation to ensure coverage during national business hours.
- Document troubleshooting steps, process changes, and solutions for the knowledge base to support team learning and operational efficiency.
- Collaborate with the IAM team and cross-functional partners to maintain high standards of customer service and communication.
- Continuously develop technical skills in PAM and related IAM tools, with mentorship and training provided.
- Assist with proactive monitoring and maintenance activities to prevent outages or service disruptions within PAM platforms.
- Provide disaster recovery support for PAM systems, including both planned and unplanned events.
- Participate in the execution and documentation of disaster recovery procedures to ensure business continuity and rapid restoration of privileged access services.
Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Telecommunications
Number of Employees
1,001-5,000 employees
