Senior IT&S Technician - LIJ Medical Center Onsite

Northwell • New York, NY

8h • Onsite

About The Position

Ensures the maintenance of software and hardware; implements new or updated software modules. Ensures that support is provided for all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. Ensures that service level commitments and deliverables are met.

Requirements

• Associate's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.

Nice To Haves

• Strong communication skills to coordinate with vendors for warranty replacements or escalated repairs.
• Maintain accurate records of all IT hardware assets using asset management tools ServiceNow, Excel-based systems).
• Excellent time management and documentation skills
• Maintain inventory control, optimize stock level, and track and manage.
• Forecasting and ensuring availability.
• Being able to deliver parts as necessary, a dependable vehicle is a must.
• Perform RMA’s responsibilities, ship and receive parts.
• Experience replacing hardware components such as system boards, RAM, hard drives, power supplies, and fans in laptops and workstations
• Proficiency with diagnosing and repairing hardware issues, Fujitsu scanners, mobile carts, printers.
• Support Epic client installations, updates, and troubleshooting on endpoint devices
• Assist with Epic end-user desktop workflows and configurations
• Set up, deploy, and maintain Epic-compatible peripherals such as scanners, signature pads, and printers
• Work with Epic application and infrastructure teams to resolve clinical desktop issues
• Support Citrix/Hyperspace delivery methods used for Epic access
• Assist with Epic go-live events, upgrade activities, and device deployments

Responsibilities

• Installs, configures, and tests client workstations and related hardware and software.
• Diagnoses and resolves all hardware and software issues across a range of devices, including desktops, laptops, printers, iPads, and scanners.
• Recommends, plans, and implements performance upgrades to PC boxes, including but not limited to installing hard disks, ribbon cables, hard drives, motor boards, memory chips, and CD-ROMS.
• Collaborates with lead technicians and supports service line operation initiatives and program development.
• Assists with the implementation of IT strategies.
• Maintains current knowledge of system(s) information , changes, updates and emerging technologies.
• Escalates issues between applications and other interfaced systems and infrastructure and assists with investigation and resolutions.
• Provides hands-on support and training to end users.
• Performs related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees