Senior IT Quality Engineer

Orlando Utilities Commission (OUC)•Orlando, FL

30d•$92,575 - $115,719•Hybrid

About The Position

OUC - The Reliable One, is presently seeking a Senior IT Quality Engineer to join the Technology division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations. We are looking for a senior, software-focused Quality Engineering professional to lead and advance quality engineering practices across our Digital and Technology organization. This role partners closely with IT leadership and cross-functional delivery teams to establish consistent, measurable quality processes and drive continuous improvement throughout the software development lifecycle (SDLC). In this role, you will serve as a subject matter expert in Quality Engineering and Quality Assurance, applying data-driven methodologies, including Six Sigma, to improve software quality, process maturity, and delivery outcomes. You will collaborate with development, testing, and production teams, mentor quality professionals, define and track quality metrics, and support audit and compliance activities. We are seeking a hands-on quality leader who combines technical depth, analytical rigor, and strong communication skills to influence teams and guide them through change. OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do.

Requirements

A Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, MIS, or a related field, or an equivalent combination of education and experience
7+ years of experience in Software Quality Assurance, including manual and automated testing, defect management, and reporting, with 4+ years leading or managing medium to large-scale IT quality engineering initiatives
Proven experience applying Six Sigma methodologies in a software development environment, with a strong understanding of SDLC processes (Agile and Waterfall)
Strong technical and analytical skills, including experience with ALM and SDLC tools, quality metrics development, and data-driven process improvement
Six Sigma Black Belt certification (ASQ or equivalent) or the ability to obtain certification within one year of hire
Excellent communication and influencing skills, with the ability to collaborate across technical and business teams, mentor others, and drive adoption of quality standards
Working knowledge of all, but not limited to the following: Unit testing, including experience using a unit test framework such as junit; Automation testing frameworks, and developing automated techniques for software testing; Testing Documentation (i.e. Test Plans, Test Strategies, Test Scenarios, and Test Case Scenarios, Use Cases, Wireframes); Software Development Life Cycle (SDLC) related documentation for both Waterfall and Agile methodologies (i.e. BRD, FRD/NFRD, Product/Release/Sprint Backlogs; Software Applications (i.e. Oracle Utilities Suite: Customer Care and Billing (CC&B), Meter Data Management (MDM), CGI OMS/CAD, JDEdwards EnterpriseOne, SCADA, AMI Metering, Structured Query Language (SQL), Micro Focus Software Testing Tools (ALM, UFT, UFT Developer), 3rd Party Vendors (i.e. Exceleron, Kubra, Experian, etc.); Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
Ability to make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages
Ability to use Microsoft Office Suite (Outlook, Excel, Word, etc.) and standard office equipment (computer, telephone, fax, copier, etc.)

Nice To Haves

Familiarity with: Development Languages such as Java and/or Visual Basic ITIL v4 (preferred) DevOps, DevSecOps (preferred) Six Sigma/DMAIC (preferred) Lean TQM CI/CD Tools

Responsibilities

Lead as a Subject Matter Expert (SME) in project planning meetings to fully understand and evaluate the nature of projects; Provides guidance to internal and external Business Analysts (BA) and Business Application Analysts (BAA) on defining in-depth requirements for projects. Review, approve, and ensure those requirements are included in finalized documentation along with any applicable additional engineering and design documentation
Collaborate with project teams both internal and external vendor led teams to ensure thorough design, development, testing, and change control management.
Proactively plan and create solutions for reported failures in processes, including potential containment and solution actions, to minimize cost of quality for OUC
Mentor and train Quality Assurance Analysts based on Quality Engineering processes
Create guidelines and tracking tools to keep data current in relevant quality applications to produce accurate reports; Prepare, analyze and present information to management related to quality engineering processes for projects
Engage in Configuration Management activities as it relates to quality engineering
Develop, implement, maintain and provide training on standards for OUC Software Process Improvement initiatives as they relate to the SDLC
Conduct quality assurance process assessments with quality assurance leads and the Quality Engineering Manager to identify potential process improvements
Monitor, evaluate, manage, and execute audit processes to ensure software project and process control documentation adheres to established procedures; Document non-compliance to policies and processes and provide corrective action recommendations
Identify, create, implement and track relevant software process metrics for the SDLC; Design, monitor, and analyze performance metrics for quality improvement initiatives, project performance etc and analyze audit results to develop appropriate corrective action recommendations.
Create and provide training on established processes and policies to the different teams, both inside and outside of IT
Recommend, create and monitor implementation of corrective/preventative actions to improve quality processes; Update process controls and documentation based on efficiency of solutions
Assess risks of nonconformance of quality engineering processes and provide proactive approaches to facilitate continuous improvement
Act as a Subject Matter Expert (SME) within both Quality Assurance and Quality Engineering
Collaborate with Sr. Quality Assurance leads on the enforcement of quality engineering practices and process on team projects and keeps them abreast of status and issues related to their assigned projects related to Quality Engineering processes
Lead the collaboration with internal and external auditors during quality engineering process and procedural audits or reviews; Plan and conduct internal audits to monitor overall adherence to established Software Quality Engineering standards and process and deploy process control techniques
Perform other duties as assigned.

Benefits

Competitive compensation
Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
Generous paid vacation, holidays, and sick time
Paid parental leave
Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
Wellness incentives and free access to all on-site OUC fitness facilities
Access to family-oriented recreational areas
Paid Conference and Training Opportunities
Free downtown parking
Hybrid work schedule