Senior IT Operations Administrator

Herzing Brand • Madison, WI

8d • $33 - $45

About The Position

This position will support the Madison Campus (30%), as well as, support Home Office and our Online Division (70%) with some travel to the Home Office in Milwaukee. Campus IT Support: Support and assist technology usage for students, faculty, and staff, enhancing the campus's educational environment. Execute daily, weekly, monthly, and annual maintenance, system upgrades, and security protocols. Participate in the development and execution of campus IT roadmaps, including projects and ongoing service enhancements. Collaborate with on-site and remote IT teams, ensuring seamless technology operations across campus. Technology Maintenance and Operations: Ensure smooth operations of all campus networked devices, including computers, printers, copiers, and telephony systems. Adhere to established processes for managing hardware, software, and systems configurations. Maintain and track IT hardware, software, and facility equipment inventory. Operations Support: Provide timely and efficient technical support to students, faculty, and staff through both the IT ticketing system and phone support. Log, research, and accurately resolve end-user issues, ensuring adherence to Service Level Agreements (SLAs). Assist users in troubleshooting a wide range of issues, including hardware, software, and network connectivity. Customer Service and Troubleshooting: Provide excellent customer service and technical troubleshooting for University users. Quickly learn and adapt to new technologies and systems to provide effective support. Maintain the confidentiality and integrity of sensitive information. Documentation and Compliance: Create and maintain documentation related to University IT assets, processes, and troubleshooting guides. Ensure compliance with corporate security policies, procedures, and industry standards. Contribute to the development of new IT processes and procedures, enhancing University technology services. Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect.  It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution. Physical Requirements: Travel to Milwaukee from Madison (30%) Must be able to remain in a stationary position 50% of the time. Must be able to occasionally move around the work location. Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals. Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone. Visually or otherwise identify, observe and assess. Occasionally move, carry, or lift 25 pounds. Frequently positions self to maintain computer related equipment which may involve bending, stooping, kneeling, crouching, or crawling. Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time. It is the university’s practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law.

Requirements

• An Associate’s Degree in an IT related field required.
• At least 5 years of experience in technology support role required.
• Bachelor's Degree.
• Applicants must be authorized to work for any employer in the U.S.
• We do not sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Certifications preferred in A+/Network+ Certification and/or any Microsoft Certified Associate preferred.
• Experience working in K-12 or higher education industry preferred.

Responsibilities

• Support and assist technology usage for students, faculty, and staff, enhancing the campus's educational environment.
• Execute daily, weekly, monthly, and annual maintenance, system upgrades, and security protocols.
• Participate in the development and execution of campus IT roadmaps, including projects and ongoing service enhancements.
• Collaborate with on-site and remote IT teams, ensuring seamless technology operations across campus.
• Ensure smooth operations of all campus networked devices, including computers, printers, copiers, and telephony systems.
• Adhere to established processes for managing hardware, software, and systems configurations.
• Maintain and track IT hardware, software, and facility equipment inventory.
• Provide timely and efficient technical support to students, faculty, and staff through both the IT ticketing system and phone support.
• Log, research, and accurately resolve end-user issues, ensuring adherence to Service Level Agreements (SLAs).
• Assist users in troubleshooting a wide range of issues, including hardware, software, and network connectivity.
• Provide excellent customer service and technical troubleshooting for University users.
• Quickly learn and adapt to new technologies and systems to provide effective support.
• Maintain the confidentiality and integrity of sensitive information.
• Create and maintain documentation related to University IT assets, processes, and troubleshooting guides.
• Ensure compliance with corporate security policies, procedures, and industry standards.
• Contribute to the development of new IT processes and procedures, enhancing University technology services.

Benefits

• We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree