Senior IT Manager

Aptiv•Boston, MA

22h

About The Position

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world’s leading automotive brands. See your work come to life on the road—helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us? We are seeking a Senior IT Manager to provide strategic and operational leadership for the IT function in our Boston office. In this role, you will ensure the delivery of reliable IT services, oversee local infrastructure, and lead a high-performing team. The ideal candidate combines technical expertise with strong leadership capabilities. I n your daily job you will:

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related discipline
10+ years of IT experience, including 5+ years in a leadership role
Proven track record of managing IT operations in a multi-site or regional environment
Skilled in coordinating and leading IT local infrastructure upgrades and migrations
Knowledge of ITIL or similar IT service management frameworks
Exceptional people management, coaching, and team-building capabilities
Extensive experience working at C-level and with Executive Assistants
Ability to translate complex technical concepts into clear, simple language for nontechnical stakeholders.
Strong interpersonal and stakeholder management skills
Proficient in MDM solutions (JAMF, Microsoft Intune and zero-touch deployment)
Familiar with SaaS platforms, SSO and cloud migration strategies
Skilled in troubleshooting across Windows, macOS and iOS environments, mobile devices
Knowledge in Entra ID and Active Directory
Have solid experience with software deployment, patching and basic networking (TCP/IP, DNS, DHCP, LAN/WAN)
Must be legally able to work in the U.S. without requirement of any type of visa sponsorship or transfer, now, or at any time in the future.

Nice To Haves

ITIL Foundation or higher ITIL Foundation certification (or higher)
Project Management Professional (PMP) or equivalent project management certifications
Relevant technical certifications, such as Microsoft Certified, Cisco CCNP, or Apple Support Professional

Responsibilities

Provide day-to-day leadership and direction for the local IT team
Set priorities, delegate tasks, and ensure accountability for deliverable
Oversee the Tech Bar to ensure high-quality, in-person support.
Collaborate with Workplace Tech leadership to align with organizational goals
Own and manage all local IT infrastructure, ensuring reliability, scalability, and
Oversee proactive maintenance and upgrades to minimize downtime and operational
Implement best practices for disaster recovery and business continuity
Ensure timely resolution of IT issues and act as the escalation point for critical
Manage device lifecycle, AV/VC support, and meeting room standards
Monitor and report on key performance metrics for IT operations
Act as the primary IT contact for local leadership and Executive Assistants
Understand business needs and align IT services to support organizational goals
Communicate effectively with stakeholders to set expectations and provide updates
Identify and mitigate operational risks related to IT systems and processes
Ensure compliance with corporate IT policies, security standards, and regulatory
Contribute to IT strategy and roadmap development
Assess emerging technologies and recommend solutions to support future growth