Senior IT Manager (66157)

Volunteers Of America Western Washington•Everett, WA

1d•Onsite

About The Position

The Senior IT Manager provides strategic leadership and oversight of enterprise IT operations, including infrastructure, cybersecurity, regulatory compliance, helpdesk and end-user support, vendor management, and budget administration. This role requires deep expertise in HIPAA, 42 CFR Part 2, applicable state regulations, enterprise technology platforms, cybersecurity frameworks, risk management, and modern IT service delivery models. The Senior IT Manager partners with executive leadership to align technology strategy with organizational objectives while driving continuous improvement, scalability, security, and innovation across all systems and services.

Requirements

Deep understanding of healthcare regulatory environments, including HIPAA, 42 CFR Part 2, HITECH, and applicable federal and state compliance requirements.
Comprehensive knowledge of identity and access management (IAM), including Entra ID, privileged access management (PAM), multi-factor authentication (MFA), conditional access, and role-based access control (RBAC).
Strong understanding of business continuity planning (BCP), disaster recovery (DR), backup strategies, and recovery objective planning (RTO/RPO), including testing and validation methodologies.
Advanced knowledge of IT governance frameworks, policy development, audit preparation, and compliance monitoring processes.
Ability to develop and execute multi-year IT strategic plans aligned with organizational objectives, operational priorities, and financial constraints.
Demonstrated financial acumen, including experience managing operating and capital budgets, cost optimization initiatives, vendor negotiations, contract management, and ROI analysis.
Strong leadership and executive presence, with the ability to build, mentor, and retain high-performing IT teams while fostering a culture of accountability, innovation, and service excellence.
Proven ability to lead cross-functional, enterprise-wide technology initiatives and digital transformation efforts.
Exceptional communication skills, with the ability to translate complex technical concepts into clear, strategic insights for executive leadership and non-technical stakeholders.
Strong decision-making and problem-solving abilities in high-pressure environments, including major incident and crisis response leadership.
Ability to evaluate emerging technologies and industry trends to proactively recommend improvements that enhance security, efficiency, and program delivery outcomes.
Ability to establish collaborative partnerships across departments and serve as a trusted strategic advisor to executive leadership.
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or related field required
8–10 years of IT experience, including at least 5 years in senior leadership overseeing enterprise infrastructure, cybersecurity, and IT operations.
Demonstrated leadership in IT strategy, governance, and enterprise-wide initiatives within complex, multi-site, or highly regulated environments.
Hands-on expertise with Windows OS, Active Directory/Entra ID, Microsoft Azure, and Microsoft 365 administration.
Experience leading cloud migration, infrastructure modernization, and digital transformation efforts.
Strong knowledge of network architecture, administration, and installation; familiarity with Cisco Meraki or comparable platforms preferred.
Comprehensive understanding of technical management, systems architecture, hardware/software environments, and information analysis.
Knowledge of cybersecurity frameworks and governance, including NIST CSF, NIST AI Risk Management Framework, and AI governance principles.
Strong written and verbal communication skills with the ability to translate complex technical concepts for non-technical stakeholders.
Proven ability to lead cross-functional teams, manage personnel effectively, and interpret technical, scientific, and financial documentation.
Valid driver’s license and ability to pass a criminal background check.
Ability to work in a standard office/technology environment with prolonged sitting, standing, and computer use.
Ability to communicate effectively in person, by phone, and via virtual platforms.
Ability to lift and/or move IT equipment up to 25 pounds (e.g., servers, networking equipment, computers, monitors).
Ability to access and inspect infrastructure in various environments, including bending, kneeling, climbing ladders, and working in confined spaces (server rooms/data closets).
Ability to travel between sites to support multi-location operations.
Ability to respond to urgent technology or security incidents outside normal business hours as needed.

Nice To Haves

Master’s degree (Information Systems, Cybersecurity, MBA, or related discipline) strongly preferred.
Proficiency in Microsoft 365 management, PowerShell scripting, and reporting/business intelligence tools preferred.
Relevant certifications such as CISSP, CISM, CEH, ITIL, PMP, and/or Microsoft certifications preferred.
Experience supporting multi-site or affiliate organizations, preferably in nonprofit or healthcare settings; familiarity with grant-funded technology compliance requirements.

Responsibilities

Provide executive leadership of IT strategy, operations, and workforce development, building a high-performing, service-oriented technology team.
Direct IT service delivery, including helpdesk, after-hours support, major incident management, and service-level governance aligned with business objectives.
Develop and execute infrastructure strategies across hybrid environments (on-premises and cloud), including architecture, lifecycle management, Microsoft Azure, Microsoft 365, networks, servers, storage, and telecommunications.
Govern Identity and Access Management (IAM), including Entra ID, PAM, RBAC, and conditional access, ensuring least-privilege access and regulatory compliance.
Lead business continuity, disaster recovery, and data protection programs with defined RTO/RPO targets and regular testing.
Drive infrastructure modernization, cloud transformation, scalability, security enhancement, and cost optimization initiatives.
Develop and oversee a comprehensive cybersecurity program aligned with NIST CSF 2.0, HIPAA, 42 CFR Part 2, cyber insurance, and applicable federal and state regulations.
Oversee enterprise security technologies (firewalls, EDR, email security, SIEM, vulnerability management, threat intelligence) and direct risk management activities, including assessments, penetration testing, third-party reviews, and incident response.
Establish and enforce IT governance frameworks, policies, standards, and internal controls to ensure secure, compliant enterprise practices.
Provide oversight of complex IT initiatives, enterprise implementations, migrations, infrastructure expansions, and digital transformation programs.
Manage vendor partnerships, contracts, licensing compliance, SLAs, and third-party security accountability.
Oversee IT operating and capital budgets, multi-year forecasting, lifecycle planning, ROI analysis, and financial optimization.
Ensure comprehensive documentation, audit readiness, and executive reporting on IT operations, cybersecurity posture, risk, compliance, and strategic initiatives.
Perform other duties as assigned in support of organizational goals.