Senior IT Manager, Technical Services

HMSA • Honolulu, HI

4d • Hybrid

About The Position

Responsibilities include, but are not limited to the following:
Leads and coordinates the activities of the Unified Communications, Desktop
Management, Network, Security, Systems Engineering, Service Desk,
Enterprise Application Administration, or Identity Access Management team.
Accountable for the development and implementation of strategy, policy and
solutions.
Oversees the management and coordination of area-specific functions and
initiatives - analysis, design, implementation and transition to operations
Coordinates Technical Services division responses to audits and inquiries.
Acts as a point of escalation for any user or business stakeholder issues.
Monitors the activities of Technical Services teams so as to ensure
architectural alignment.
Establishes relationships with business partners and the IT organization in
order to provide technical solutions to meet user needs and influence
strategic initiatives.
Coordinates the assignment of Technical Services resources to a variety of
project and operational tasks.
Hires, manages the performance of, and mentors IT Managers and Team Leads.
Develops and oversees the implementation of training plans that improve the
performance of technical staff at all levels.
Conducts incident and problem management in support of Technical Services
foundational infrastructure, overseeing the resolution of incidents and
conducting root cause analysis within established Service Level Agreements.
Identifies and resolves systemic issues that improve the user experiences.
Establishes and maintains relationships with vendors. Oversee the
purchasing of hardware, software and licensing, and the execution of
professional services. Regularly evaluate vendor services against cost to
ensure value.
Oversees the implementation of teams plans in support of Technical Services
objectives.
Manages the assigned unit budget. Takes appropriate action to remain in
budget.

Requirements

• Bachelor's degree in related field such as Information Technology or Information Systems or equivalent work experience.
• Ten years of relevant technical and business experience across multiple technologies and business functions. May substitute a higher level degree in related technical/business area for less work experience.
• Experience in area-specific functions, processes, and best practices
• Four years of supervisory experience.
• Demonstrated understanding and ability to manage system implementation life cycle activities and processes.

Responsibilities

• Leads and coordinates the activities of the Unified Communications, Desktop Management, Network, Security, Systems Engineering, Service Desk, Enterprise Application Administration, or Identity Access Management team.
• Accountable for the development and implementation of strategy, policy and solutions.
• Oversees the management and coordination of area-specific functions and initiatives - analysis, design, implementation and transition to operations
• Coordinates Technical Services division responses to audits and inquiries.
• Acts as a point of escalation for any user or business stakeholder issues.
• Monitors the activities of Technical Services teams so as to ensure architectural alignment.
• Establishes relationships with business partners and the IT organization in order to provide technical solutions to meet user needs and influence strategic initiatives.
• Coordinates the assignment of Technical Services resources to a variety of project and operational tasks.
• Hires, manages the performance of, and mentors IT Managers and Team Leads.
• Develops and oversees the implementation of training plans that improve the performance of technical staff at all levels.
• Conducts incident and problem management in support of Technical Services foundational infrastructure, overseeing the resolution of incidents and conducting root cause analysis within established Service Level Agreements.
• Identifies and resolves systemic issues that improve the user experiences.
• Establishes and maintains relationships with vendors.
• Oversee the purchasing of hardware, software and licensing, and the execution of professional services.
• Regularly evaluate vendor services against cost to ensure value.
• Oversees the implementation of teams plans in support of Technical Services objectives.
• Manages the assigned unit budget.
• Takes appropriate action to remain in budget.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager