Senior IT Manager – Digital Marketing and eCommerce Technologies

Medtronic • Northridge, CA

5d

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Senior IT Manager – Digital Marketing and eCommerce Technologies is a leadership role focused on developing and delivering business and technology programs to execute Diabetes operating units’ e-commerce and digital marketing technology strategy to achieve revenue targets and increase profitability. This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care. Our mission drives the need to be a highly skilled, flexible, extremely efficient, versatile, and agile in software product development for the benefit of our patients with Type 1 and Type 2 diabetes in need of intensive insulin therapy. Diabetes impacts over 500 million people around the world — that’s roughly one in 10 adults. That means you probably know someone affected by this disease. At Medtronic, our Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier. Our portfolio of innovative solutions is designed to provide customers with greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease

Requirements

• Requires a Bachelors degree and a minimum of 7 years of relevant experience with 5+ years of managerial experience, or advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience.

Nice To Haves

• Bachelor’s degree in engineering, science, or technical field and minimum of 10 years of relevant experience with 7+ years of managerial experience, or advanced degree with a minimum of 8 years of relevant experience with 7+ years of managerial experience.
• Broad management and leadership knowledge to lead multiple global teams, and detailed functional and operational expertise in digital transformation and customer experience.
• Proficient in delivering end to end enterprise solutions for digital marketing, and ecommerce platform leveraging AI solutions
• Knowledge in developing, presenting strategic vision story, and corresponding business values to leadership teams across IT, marketing, sales, and customer experience.
• Strong experience working with content management systems (CMS) platforms (e.g., AEM, Drupal, etc.) to manage and optimize web content and knowledge of digital asset management (DAM) systems for organizing , storing, and distributing digital assets across channels.
• Proven experience in digital marketing campaign management across multiple channels like email, social, search, etc.
• Hand-on experience with e-commerce platforms (like Salesforce, Adobe, Commercetools etc.) to drive sales growth.
• Experience in implementing advance digital communication tools including SMS / email promotional campaigns, transactional communications etc. and AI-driven personalization.
• Familiarity with chatbots and conversational AI for enhanced customer engagement.
• Ability to Design and optimize self-service features within online portals to improve customer experience and reduce support calls.
• Demonstrated ability to collaboratively work in a matrix organization and positively influence strategy and outcomes.
• Excellent problem-solving and critical thinking skills with focus on improved system performance outcomes and positive business impact.
• Strong written and oral communication skills (timely, clear, concise, accurate, conclusive, influential, targeted to audience).
• Good negotiation skills to align and work towards shared outcome-based goals.

Responsibilities

• Provides front line leadership for those involved in the development, design, delivery, and optimization of ecommerce & marketing technologies and systems supporting company business processes and objectives.
• Performs analysis, selection, and modification of enterprise systems and application software to meet business needs.
• Coordinates cross functional delivery of services to user groups and ensures IT service is uninterrupted.
• Provides direction for the effort required to protect the company's data, tools, and information systems.
• Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.
• Provides motivational, thought, and technical leadership to the team.
• Analyzes market trends, customer needs, and competitive landscape to drive innovation across the business area.
• Develops and implements solutions to optimize customer experience including website design, user designs and flows.
• Communicates and conducts briefings with leadership team regarding ongoing operations and strategic initiatives.
• Creates workforce and staffing plans, manages budget and allocate resources effectively to achieve business goals.
• Hire, develop, and evaluate personnel to ensure the efficient operation of the function.

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees