Senior IT Engineer (Collaboration Tools)

Headway•San Francisco, NY

1d•$152,150 - $179,000•Remote

About The Position

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About the role: Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The IT team at Headway is an essential function at Headway that builds operational efficiency into everything we do, giving our organization the tools needed to achieve our goals of reshaping mental healthcare. In this role, you’ll have the unique opportunity to be a builder - helping us optimize our collaboration SaaS platforms, enable Headway employees to leverage AI, and serve as a subject matter expert in Atlassian.

Requirements

An experienced SaaS environment expert with 5+ years in a fast paced, supporting a distributed workforce, serving as an escalation point for mission critical business applications.
Have driven implementation of AI tooling across an organization while following AI governance best practices
Possess subject matter expertise in workflows and integrations with a focus on Atlassian Suite; you’ve led to completion projects to integrate systems leveraging APIs or workflow automation tools to streamline processes and reduce manual overhead.
You’ve driven organization change by leading or playing a significant role in large scale company deployments that impact all or majority of the workforce.
You excel at partnering with stakeholders across the business to synthesize and present technical solutions that drive business efficiency.
You practice methodical project ownership and management with autonomy by consistently planning and executing work with visibility.
Are a team player who actively seeks and provides feedback with a growth mindset.
Stay up-to-date on the latest technology / privacy best practices and requirements.

Responsibilities

Partner with Security and Privacy on best practices as we implement AI tools into Headway’s ecosystem.
Drive technical roadmap for implementing company wide AI tools, such as Glean, and enabling SaaS native AI tools (e.g. Slack AI, Atlassian AI, etc.) to boost employee productivity and company velocity.
Partner cross functionally to support usage and optimization of Atlassian Suite.
Manage application hygiene and security through routine audits, and enforce best practices for access control.
Develop and uphold standard procedures and best practices for employee lifecycle management, especially onboarding and offboarding processes.
Maintain documentation for all core applications and processes.
Address and resolve application-related incidents and service requests.
Work collaboratively with cross-functional teams to develop scalable automations across the company.

Benefits

Equity compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development