Senior IT Corporate Support Technician

Surgery Partners, Inc•Brentwood, TN

15h•Hybrid

About The Position

Surgery Partners is hiring a Senior Corporate IT Support Technician! This is a hybrid position based at our corporate office in Brentwood, TN, with on-site work required Monday through Friday. Schedule: Monday–Friday, 7:30 a.m.–4:30 p.m. or 8:00 a.m.–5:00 p.m. CT Position Overview The Senior Corporate IT Support Technician is a highly skilled, customer-focused IT professional responsible for delivering exceptional technical support to Executive Leadership and corporate end users. This role requires strong technical expertise, outstanding communication skills, and a white-glove service mindset in a fast-paced, professional environment. The Technician ensures the smooth operation of corporate information systems by troubleshooting hardware and software issues, coordinating with internal IT teams and vendors, and supporting ongoing technology initiatives. This position is fully on-site in Brentwood, TN, with flexibility for early arrivals to support Executive Leadership and Board meetings as needed.

Requirements

5–7 years of relevant IT experience in a fast-paced, corporate environment.
Direct experience supporting Executive Leadership.
Strong written and verbal communication skills, including interaction with the C-suite.
Demonstrated customer service mindset with empathy, proactive follow-up, and relationship-building skills.
Degree in a related field or equivalent practical experience.
Travel: Primarily on-site in Brentwood, TN; occasional travel for corporate events or special projects.
On-Call: Participation in on-call rotation and occasional after-hours support is required.
Ability to sit or stand for extended periods, lift and move equipment, work in varied environments, and communicate calmly and professionally in Executive-level settings.

Responsibilities

Respond promptly to IT support requests from corporate users, with prioritized and rapid response for VIP and Executive Leadership.
Provide on-site and remote technical support with timely issue resolution.
Monitor the ticketing system and ensure appropriate assignment of corporate-related issues.
Maintain reliable attendance with flexibility to support early-morning Executive meetings.
Install, configure, and maintain desktops, laptops, printers, scanners, peripherals, and A/V systems.
Coordinate with vendors for implementation, maintenance, and deployment of new systems and devices.
Document vendor procedures and partner with L1/L2/L3 teams to develop knowledge-base articles.
Maintain accountability for issues through resolution, even when ownership transitions to another support team.
Create user guides and documentation to support adoption of corporate technologies.
Provide post–go-live support for new hardware, software, or system rollouts.
Escalate issues and collaborate with internal teams to resolve complex technical problems efficiently.
Work closely with IT team members to resolve advanced or escalated technical issues.
Communicate clearly with end users to gather information and explain solutions.
Contribute to IT playbooks, procedures, and operational documentation.
Apply foundational knowledge of servers and networking to support or escalate issues appropriately.