Senior IT Collaboration Engineer

National Grid•Waltham, MA

15d•$102,000 - $155,000•Hybrid

About The Position

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a Senior IT Collaboration Engineer, and find your superpower. We need you! We want to find an innovative, adaptable, and results-oriented Senior IT Collaboration Engineer to help create a digital workspace that will meet the growing needs of our Business and employees . This position can be located in Waltham, MA, Brooklyn, NY, Hicksville, NY, or Syracuse, NY (candidates may also reside in either Connecticut, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Vermont, or Maine). If you yearn to be innovative, contribute new ideas, and play a critical part in our Digital Workplace Services team, we want to hear from you! As a Senior IT Collaboration Engineer, you'll drive the Strategic and Engineering direction for the Content and Collaboration (CC) area within the Digital Workplace team. You'll work closely with Vendors, Partners, Project teams, with recommendations for short-term tactical improvements and solutions, while being a key contributor for long-term strategic and engineering solutions for the future. You'll interact with the Operations teams on high-level incidents and assist with the troubleshooting of escalated issues from within the operational regions. You'll collaborate closely with Solution Architects across all of IT and within the project space to ensure, maintain, and deliver a world-class user experience with continuing service improvement.

Requirements

Bachelor’s degree from an accredited educational institution in a technical discipline (e.g. computer science, electrical engineering), or equivalent experience
Proven experience within Collaboration Technologies and delivering capabilities such as Active Directory, Azure AD, Microsoft 365, Exchange, SharePoint, Teams, Power Platform
In-depth knowledge and understanding of Conditional Access
Experience writing and running PowerShell scripts
Demonstrated and focused desire to build powerful, simple, well-designed products and services that customers will love to use
Working knowledge of agile development methodologies
Ability to think strategically and creatively, with the capacity for self-motivation, independent initiative and creative problem-solving

Responsibilities

Implement new key initiatives within the Content and Collaboration organization
Engineer solutions for current state and future vision that align to overall product roadmaps
Work closely with architecture, engineering managers, product owners, and delivery functions to provide a world-class end-to-end product experience to end-user customers
Provide insights into products, technologies, and market trends while keeping updated with the latest technologies
Troubleshoot complex software and hardware issues as the final IT escalation level
Develop close relationship with vendors, business and technology leaders
Document solutions, SOPs and endpoint configuration standards
Present team recommendations to management, communicate technical issues in a concise and clear message
Work with IT Communications and Business Enablement teams to develop materials to market products
Assist with driving a smooth product transition to operations and support via infrastructure operations best practices such as ITIL, and a high capability maturity