Senior IT Business Partner for Patient Engagement
About The Position
About This Role: As a Senior IT Business Partner for Biogen’s patient engagement initiatives, you will play a crucial role in primarily supporting patient services across all franchises. In this dynamic position, you will act as a techno-functional bridge between business stakeholders and technical teams, ensuring seamless collaboration and understanding. Your expertise in end-to-end patient engagement processes, will empower you to drive technology efforts that build and scale patient engagement solutions. You will work closely with franchise leadership, Patient Services, Patient Access, and External Growth & Innovation teams to co-develop and execute a comprehensive digital and technology roadmap. This role is pivotal in shaping the future of patient engagement at Biogen, ensuring that innovative solutions are developed and implemented to enhance patient support and care. Who You Are: You are a strategic thinker with a passion for technology and patient engagement. Your ability to build strong relationships and communicate effectively with both technical and business teams sets you apart. You thrive in environments where you can leverage your expertise to drive innovation and enhance patient experiences. Your detailed understanding of patient support processes and commitment to regulatory compliance makes you an invaluable asset in shaping Biogen’s patient engagement initiatives.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Health Informatics, or a related field.
- 7+ years of experience in healthcare IT, digital product management, business analysis, or CRM implementation.
- Demonstrated ability to gather business requirements and manage delivery through cross-functional teams.
- Deep understanding of patient support processes and familiarity with specialty therapies or pharmaceutical patient services.
- Knowledge of data privacy and regulatory requirements for patient data.
- Ability to communicate effectively to technical and non technical stakeholders as well as ability to influence without authority.
- Experience with Salesforce Health Cloud or similar platforms.
Responsibilities
- Serve as the patient engagement process expert by building deep knowledge of current support systems including Heath Cloud.
- Bridge business and technical teams by translating functional requirements needs into detailed technical requirements.
- Develop and execute the patient engagement technology roadmap in collaboration with key stakeholders.
- Drive pilot programs by planning, testing, and refining initiatives alongside cross-functional teams and technical architects.
- Collaborate across functions to ensure technology solutions meet business needs and facilitate workshops, demos, and training.
- Ensure readiness for launch by tracking progress against critical timelines and coordinating system integrations.
Benefits
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
1,001-5,000 employees
