Senior IT Business Analyst

Smithfield Foods • Smithfield, VA

1d

About The Position

The Sr. IT Business Analyst serves as the primary liaison between system users, business partners, and IT for the Infrastructure and Security Groups. This role manages system-related issues, identifies training needs, and recommends process and performance improvements. Key responsibilities include supporting system implementations, driving enhancements, and providing ongoing user support and training. Success requires strong technical insight, cross-functional collaboration, and a proactive approach to delivering effective solutions in a global environment.

Requirements

• Bachelor's Degree from an accredited four-year college or university in a business, information systems or related field and 5+ years of relevant experience in progressive IT related roles; or equivalent combination of education and experience, required.
• Familiarity with supply chain processes (e.g., inventory planning, warehouse management) required.
• Proficiency in ERP development/configuration and documenting business/technical requirements.
• Strong understanding of system capabilities and their impact on business processes.
• High learning agility and analytical thinking.
• Excellent verbal and written communication skills, with the ability to engage technical teams, planners, and executive leadership.
• Proven ability to work effectively in fast-paced, dynamic environments.
• Team-oriented, approachable, and committed to fostering a positive work culture.

Nice To Haves

• Experience supporting IT Infrastructure and Cybersecurity tools/processes strongly preferred.

Responsibilities

• Business Analysis & Requirements: Partner with business teams to identify system needs and document formal requirements. Collaborate with technical teams to ensure requirements are clear, actionable, and aligned with business goals. Represent the functional area in planning discussions to prioritize initiatives and maximize value.
• Stakeholder Engagement: Serve as the primary liaison between business users and IT for system implementations, upgrades, and enhancements. Communicate progress on requests, coordinate resource needs, and ensure alignment across teams. Act as the go-to contact for resolving system performance issues and sharing updates with leadership.
• Training & Change Management: Lead efforts to prepare users for system changes through training programs, SOP development, and consistent communication. Establish super user forums and address process gaps to support adoption and long-term success.
• System Support & Troubleshooting: Provide day-to-day application support, resolve production issues, and coordinate with IT support teams. Respond to user inquiries, determine root causes, and deliver solutions or training as needed to maintain smooth operations.
• Process Improvement: Review existing business processes to identify opportunities for automation and increased efficiency. Recommend innovative uses of system functionality, implement improvements, and train users on new workflows and tools.
• Reporting & Documentation: Support report development by designing functional specifications and collaborating with technical teams. Maintain thorough documentation for requirements, testing scenarios, process changes, and performance issues to ensure transparency and continuity.
• Project Coordination: Apply project management skills to organize work streams, allocate resources, and meet timelines. Provide regular status updates and ensure deliverables align with business priorities and operational needs.
• Leadership: Drives a positive employee experience through leadership by way of employee coaching.

Benefits

• Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out-of-pocket costs, on average, 20 percent less than plans offered by other employers.
• Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost. These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more.
• Our company invests in your future. We offer comprehensive training and professional development programs designed to help you reach your full potential.
• Our partnership with GUILD supports your continuing education with tuition assistance covering English language learning and various certificate programs, while our leadership development initiatives nurture high-potential talent.
• For those looking to build specialized skills, we offer apprenticeship programs that combine hands-on experience with focused learning.
• We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.
• Smithfield’s Education Reimbursement Program provides financial reimbursement to team members who want to further their formal education by obtaining a GED/High School Equivalency (HSE) Diploma or by pursuing an academic degree at an accredited college or university that is not a Guild learning partner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees