Senior IT Business Analyst

ISO New England Inc.•Windsor, CT

7d•$110,000 - $150,000•Hybrid

About The Position

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy. The Business Analyst is a key partner in ensuring the reliability and integrity of the Capacity Requirements & Qualification (CR&Q) team’s production operations and critical systems. The role designs and maintains business tools and process controls that reduce operational and compliance risk through structured tools, data validation, and thorough software testing. Serving as a bridge between production teams, IT, and project stakeholders, the analyst translates business needs into requirements, verifies system changes, and investigates data or application issues affecting production. With strong technical expertise in business tools, data systems, and analysis, the analyst strengthens daily execution and drives scalable improvements that support future market designs and system enhancements—protecting production quality today and enabling confident adaptation to tomorrow’s demands.

Requirements

Bachelor’s degree in business, engineering, or information technology.
Extensive experience as a business analyst, systems/IT analyst, consulting or project management.
Business analysis methods, documentation conventions, and software tools.
Microsoft productivity software (e.g., Microsoft Office, Visio, Access), including experience building structured, re-usable tools with Excel and VBA.
Experience working with SQL data queries, relational databases, and transactional data records.
Business information systems (e.g., Microsoft 365, SharePoint, Atlassian, code version-control software).
Communicates clearly and concisely.
Works in a structured, timely, and organized manner.
Plans effectively while staying flexible to change.
Demonstrates accountability, collaboration, and strong prioritization.
Thinks creatively and analytically.
Thrives in a team‑oriented environment.

Responsibilities

Develop and support business tools and procedures for production operations
Develop expertise in department information systems and applications; understand production functions, governing rules, and quality standards.
Build business tools to verify software outputs, standardize and automate processes, and validate data.
Document business tools with requirements and user instructions and provide ongoing user support and training.
Create business requirements and test software enhancements and releases
Serve as a liaison between business and technical teams to ensure clear communication.
Assess impacts of planned changes and plan required updates to tools and processes.
Develop business requirements for software enhancements and system modifications.
Write and execute clear software test plans, thoroughly document results, and collaborate with project and IT leads to resolve issues.
Document software issues, support prioritization, and contribute to solution design and testing.
Support production teams with implementing changes and process execution
Troubleshoot business tools, systems, and data issues; recommend corrective actions.
Run production processes as needed to balance loading and meet deadlines.
Support the maintenance and revision of departmental business procedures.