Senior IT Administrator

IONQ•Boston, MA

55d•$108,438 - $141,407•Onsite

About The Position

We are seeking a highly motivated and versatile Senior IT Administrator to be the dedicated on-site IT presence for our Boston office and the primary technical resource for two nearby satellite lab locations. This critical role involves providing hands-on support across the entire IT spectrum, including end-user helpdesk, A/V management, networking, and critical project work.

Requirements

6+ years of experience in a System Administrator, Desktop Support, or Helpdesk role.
Demonstrable experience providing hands-on, end-user technical support in a corporate environment.
Proficiency with Windows, Linux and macOS operating systems.
Experience administering SAML based SaaS Apps (Okta, Entra, Jumpcloud).
Supporting cloud based productivity applications (M365, Google Workspace).
Solid understanding of basic networking concepts (TCP/IP, DHCP, DNS) and experience with basic troubleshooting of network devices (switches, firewalls, Wi-Fi).
Experience with A/V setup and support for modern video conferencing solutions (e.g., Zoom Rooms, Google Meets, Microsoft Teams Rooms).
Strong organizational skills and experience with inventory management and asset tracking.
Excellent written and verbal communication skills, with a focus on customer service and clear technical documentation.
Must be able to work on-site full-time in the Boston office.

Nice To Haves

Experience in a rapidly growing environment or a technology-focused company.
Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA) are a plus.
Demonstrable experience with Configuration Management tools (e.g., Ansible, Puppet, Chef) or scripting/automation (e.g., Python, Bash).
Experience in a rapidly growing, technology-focused company or lab environment.
Prior experience supporting research or engineering teams with custom lab software.
Prior experience with IT support for M&A activity.

Responsibilities

Onsite IT Operations and End-User Support
Primary Technical Liaison: Serve as the dedicated, primary technical point of contact for the main Boston office, providing scheduled, expert support visits to two satellite lab locations in the region.
Helpdesk & Desktop Support: Deliver hands-on Level 2 support, specializing in the timely diagnosis and resolution of all hardware, software, connectivity, and printer issues for local staff.
Asset Lifecycle Management: Own the complete local IT inventory lifecycle, including the provisioning, maintenance, and retirement of all end-user hardware (laptops, monitors, peripherals), while ensuring continuous stocking of essential IT supplies.
Lab Equipment Support: Provide dedicated operational and technical support for IT equipment within critical laboratory environments.
A/V Management: Manage the setup, operation, and ongoing support of all conference room A/V equipment and provide reliable, on-the-spot support for meetings and occasional company-wide events.
Lab Infrastructure & Configuration Management (SDE/Automation Focus)
Lab Workstation Management: Serve as the primary contact for lab IT support. This includes setting up new lab workstations (imaging and baseline), deploying standard configurations via playbooks, and maintaining a test workstation for pre-production changes.
Configuration Automation: Keep lab playbooks up to date and evaluate replacements for existing Ansible playbooks used for setting up new workstations and developer desktops. Interface with the security team to ensure compliance.
Data Access & Networking: Set up permissions for lab workstations to securely access IonQ data (e.g., shared drive, Confluence). Assist with deploying necessary lab network services (e.g., DNS server, Synology/shared drive configuration).
Routine Maintenance: Coordinate and perform routine maintenance, including monthly software updates and reboots for lab workstations, in coordination with research teams.
Documentation: Update and write guides for recurring lab IT tasks (e.g., remote connection, SSH, file sharing).
Network and Infrastructure Assistance
Local Network Troubleshooting: Perform foundational network troubleshooting for common issues related to VPNs, switches, firewalls, and wireless access points (APs).
Escalation & Liaison: Serve as the local technical liaison, escalating complex network issues to the core engineering teams and coordinating local efforts.
Physical Deployment: Assist the network engineering team with the physical installation and de-installation of networking gear (e.g., racking/stacking switches, and deploying APs).
Strategic Projects and M&A Integration
Corporate Projects: Actively participate in assigned internal corporate IT projects, such as system upgrades, security initiatives, and documentation/process standardization improvements.
Remote Site Deployment: Travel occasionally to new or acquired satellite locations to execute the foundational installation of desktops, networking gear and audio/visual equipment.