Senior IS Analyst - Microsoft 365

The Andersons, Inc.•Maumee, OH

About The Position

This position is responsible for serving as the strategic lead, technical authority, and primary point of accountability for the successful operation, optimization, and advancement of the Microsoft 365 environment within an organization. This role ensures that Microsoft 365 services—including Exchange Online, SharePoint, Teams, OneDrive, Power Platform, and the broader ecosystem—support business objectives, empower users, and uphold the highest standards of security, compliance, and performance.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, or related field required, Master’s Degree preferred
5-10 years’ of experience administering Microsoft 365 environments at scale
Deep technical expertise in core services: Exchange Online, SharePoint, Teams and Teams Calling, M365 CoPilot, OneDrive, Power Platform, and Entra ID
Proven track record in platform governance, security, and compliance
Experience with scripting and automation using PowerShell, Power Automate, or equivalent tools
Ability to design and deliver training, support adoption, and lead change management initiatives
Vendor management and software licensing expertise
Microsoft 365 certifications (e.g., MS-100, MS-101, or Microsoft Certified: Enterprise Administrator Expert) strongly preferred

Responsibilities

Develop and execute the Microsoft 365 roadmap aligned with organizational goals, digital workplace transformation, and industry best practices
Oversee the day‑to‑day management, configuration, maintenance, and administration of Microsoft 365 services to ensure optimal performance and user experience
Establish and enforce governance policies, security standards, and compliance frameworks across Microsoft 365 services in collaboration with key stakeholders
Analyze business needs and design solutions leveraging Microsoft 365 capabilities, including automation, integrations, and custom development, ensuring successful implementation
Monitor platform health, usage analytics, and user feedback to identify opportunities for service, process, and policy improvements
Serve as the escalation point for critical incidents, coordinating troubleshooting efforts, engaging Microsoft support, and implementing long‑term solutions to recurring issues
Drive user adoption and effective use of Microsoft 365 tools through training, communication, and support initiatives, serving as a primary platform resource for business leaders and end users
Maintain comprehensive documentation for architecture, configurations, governance standards, policies, and procedures to ensure knowledge continuity
Partner with the AI team to support Microsoft Copilot ownership, including governance alignment, configuration standards, lifecycle management, and adoption planning
Stay informed of Microsoft 365 updates, roadmap changes, and emerging technologies, advocating for enhancements that provide value to the organization