Senior Investigator, Employee Relations

Samsung Electronics•Plano, TX

About The Position

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities The Employment Practices function at Samsung is responsible for conducting prompt and thorough investigations of workplace complaints. In addition, this team provides guidance to leadership and employees across the Samsung organization on company policy, practices, state/federal employment laws, and counsel on employment best practices. At Samsung, we’re constantly looking for talented individuals who can deliver the caliber of service our company requires. Reporting to the Senior Director, Employment Law, the Senior Investigator, Employment Practices, will be responsible for leading efficient, ethical and professional investigations across Samsung and our affiliates in partnership with our Legal, Compliance and Human Resources teams. The Senior Investigator, Employee Practices role will also serve as a regional advisor to our affiliates providing direct support and counseling on their employee relations and investigation needs and acting as a center of excellence to share resources and best practices. This role will also facilitate training programs and host roundtable discussions for Human Resources leaders at Samsung affiliates to provide support and build cohesive collaboration across the region. Accountability and Ownership will include but not be limited to the following:

Requirements

Minimum Qualifications Bachelor’s degree in Human Resources, Industrial or Labor Relations
8 - 10 years professional Human Resources and/or employee relations experience
Experience conducting internal investigations, drafting investigation reports, and reporting to leadership
Extensive knowledge of U.S. Federal, state, and local employment laws and trends
Cross-Functional Relationships: Knowledge of and ability to articulate to senior management the benefits of supporting cross-functional objectives to achieve the business plan
Negotiation: Exploring alternatives and positions to reach outcomes that gain all parties' support and acceptance; striving for outcomes that are a win-win for all parties involved
Resiliency and ability to thrive in a fast-paced environment
Effective communication skills - written, verbal, and listening skills
Ability to explain complex and/or confidential information and communicate with all levels of management; high-quality document and report preparation
Problem-solving and critical thinking
High level of judgment, calm presence, and stress management capabilities
Collaborative skills and the ability to work effectively with others
Organizational savvy - ability to be a credible advocate and manage ambiguity while building strong relationships with leaders in the organization

Responsibilities

Conduct efficient, ethical and professional investigations across all business organizations including intake and fact-finding interviews used for addressing, among other things, alleged policy violations; discrimination, harassment and retaliation complaints; sexual harassment; and other unlawful conduct
Lead complex employee relations investigations and summarize findings and mitigation opportunities in written reports
Develop and lead best in class employment practices strategies to address employee relations issues in the organization
Proactively address and manage employee relations issues to mitigate any adverse impact on the business
Act as the point of contact for advice, mentorship and counsel on investigation issues with business leaders, internal centers of excellence, Human Resources Business Partners (HRBPs) and Human Resources leaders at Samsung affiliates
Responsible for organizing investigation data and reports in a manner that allows for analysis of trends and reporting using company’s case management system
Partner closely with HRBPs to directly support their organization to drive recommendations based off investigations, deliver investigative training and gather data/metrics to drive process improvements
Prepare timely and accurate analytical reports on investigation issues and trends
Assist in developing and implementing a standardized investigative process across the region
Research, design and implement best in class practices in Employment Practices group to advance effective investigations, stakeholder engagement, and program and policy implementation
Develop policies, procedures and programs to promote fair and efficient administration across employees in order to reduce legal risk.
Assist top leaders, and division leaders with employee relations issues
Provide guidance and training to supervisors, managers and Human Resources personnel on employee relations issues, as well as help them navigate more complex issues that arise.
Ensure that case management system and trackers are kept current