Senior Instructional Designer

Toyota Motor Company•Plano, TX

31d

About The Position

Toyota's Corporate Communications Department is looking for a passionate and highly motivated Senior Instructional Designer. This position works with all levels of Service Operations and Toyota Financial Services team members to develop and maintain training solutions that drive team member performance, compliance, and customer satisfaction. Will be supporting instructor-led training and eLearning training for Service Operations teams (may include Customer Care, Customer Assistance / Collections, Loyalty, Compliance, and VPP teams). This position participates in business projects and supports the Learning and Development Team in large-scale assessment, design, and development of training courseware designed to onboard, reinforce, remediate, introduce change, and advance the performance of Service Operations team members. May manage smaller-scale instructional design projects.

Requirements

Four-Year College Degree (BA or BS] or equivalent work experience
5+ years of Instructional Design experience building end-to-end curriculum
Experience in both Instructor-led Training (ILT) and E-Learning space
Strong skills in E-Learning Authoring Tools: Articulate Storyline 360, Adobe Creative Cloud, Camtasia
Must have solid experience in digital video composition applications
Expertise applying ADDIE
Must be familiar with using Bloom's taxonomy when creating learning objectives
Excellent verbal and written communication skills, technical writing skills a plus
Strong attention to detail
Work collaboratively with team members
Must be able to hit the ground running
Must be able to provide samples - link, portfolio, etc. with submittal

Nice To Haves

Financial Services industry experience preferred
Experience with Vyond

Responsibilities

Develop and maintain end-to-end training curriculum for specific lines of business/functions. Includes curriculum aimed at onboarding, reinforcing desired behaviors, remediating, advancing performance and knowledge, and introducing change.
Development of measurement tools and strategies to assess the effectiveness of training.
Determine instructional strategies and develop measurable objectives for designing and assessing all training deliverables.
Design and develop instructor-led training curricula including facilitator guides, and participant materials, and collaborate with field learning for implementation.
Utilization of training technology to drive the efficiency of training solutions.
Participation as a project team member on business initiatives to understand and develop training based on skill and knowledge needs.
Management of the impact of change on the training curriculum.
Comprehension of organizational needs, gathering requirements, and delivering solutions to support learning and performance needs of Service Operations.
Continue to learn and evaluate emerging instructional design and adult learning principles
Deliver Train the Trainer sessions for new content
Partner with the Learning System's admin to deliver eLearning
While this position is not a people manager role, you may be asked to manage contract workers

Benefits

A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools, and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Relocation assistance (if applicable)