Senior Instructional Designer

SoFi•Jacksonville, FL

11h

About The Position

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. This career is for those who enjoy solving problems, taking on difficult challenges and finding creative solutions. In this role, we look to do the right thing, and when unsure, we do the harder thing. The candidate must communicate clearly, write well, and speak persuasively. Communicating anything to anyone comes easily and can be done seamlessly on the phone, or in writing. SoFi’s Instructional Designer supports all operations employees daily through designing learning programs and courses. This role supports keeping the SoFi Operations community improving and growing. The Instructional Designer will prioritize and respond to multiple training requests from business partners in operations, the project management office, and the learning and development team. These conversations should include seeking solutions for SoFi various business units, including frontline employees, how to create effective learning and development tools and methods , and new solutions from the latest learning trends.

Requirements

Bachelor’s degree in Instructional Design, Education, Technical Writing, Library Sciences, English, Interactive Media or Marketing Communications is preferred
Minimum 5 years of Instructional Design experience
Proficiency in utilizing AI tools to create content and course materials
Excellent business writing and communications skills
Experience in designing training materials using the ADDIE and Kirkpatrick models
Understanding of Learning Theories and Instructional Design Models
Experience with Microsoft Suite and Google Suite
Proficiency with Articulate Storyline and the Articulate 360 tools
Experience with Learning Management Systems preferred
Experience developing materials for classroom (ILT), virtual, and self-paced modules (CBT)
Experience working in FinTech, banking or financial services

Nice To Haves

Master’s degree is desirable
Experience in creating training materials for financial institutions preferred
Experience designing curriculum for Fraud Operations in a banking environment preferred

Responsibilities

Create multiple methods of learning for SoFi employees. Deliverables may include but not limited to,e-learning, instructor-led training modules, infographics, learning bites, short instructional videos, and utilize resources to support employee development
Consult with subject matter experts, and stakeholders to create content and design materials from scratch
Analyze complex technical content and write engaging and accurate scripts within set deadlines
Awareness of latest learning trends, theories, frameworks, and evaluations protocols that align with the needs of adult learners
Develop and write learning assessments for varying training delivery
Manage content libraries for all business functions with experience using various learning management systems (LMS) to house training, assessments and tracking completion of each
Help guide and execute visual strategy for training products, communications and knowledge management systems with the company brand guidelines
Manage multiple projects simultaneously using the JIRA system
Produce concise, clear and interactive instructional materials for web-based and instructor-led training
Support monitoring and evaluation of learning using surveys and other feedback mechanisms, including train-the-trainers sessions and trainer certifications
Efficiently manage time and workload in a fast-paced environment
Collaborate with internal teams of project managers, designers, and programmers
Promote a positive corporate culture by exhibiting a strong level of professionalism