Senior Installation Technician - Lighting

FERGUSON•Indianapolis, IN

2d•Onsite

About The Position

Ferguson has been a source of quality supplies for a variety of industries, aiming to build better infrastructure, homes, and businesses. They strive to make complex customer projects simple, successful, and sustainable by proactively solving problems and adapting. A Fortune 500 company, Ferguson provides best-in-class products and services across industries like Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson fosters a community where associates can build meaningful careers. This exciting opportunity is for a Senior Lighting Installation Associate to join their Installation Team. The role requires a detail-oriented individual who values customer service as much as technical proficiency. The Senior Lighting Installation Associate will ensure the quality and completion of installations and act as a resource to sales associates during and after the quotation process. This position is ideal for individuals with strong leadership skills, creative problem-solving abilities, and familiarity with lighting, home appliance products, or installation, offering growth within an industry-leading organization.

Requirements

Basic knowledge of tools is required.
Valid state issued license is required.
Must be at least 21 years of age.
Possession of a DOT Medical Card or the ability to obtain a DOT Medical Card.
With the assistance of lifting equipment such as stair climber, oven lifts, and/or air sled, the ability to lift 70+ pound objects frequently and 90+ pound objects occasionally.
Ability to deliver “white glove service” to customers, excellent customer service skills are a must!
Document detailed job notes in a clear and concise way.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Outstanding attention to detail and ability to coordinate and prioritize work.
Organization, time management, and problem solving skills.
Self-starter, critical thinker, and self-sufficient.
Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams, etc.).
Pre-employment drug and background screening required.

Nice To Haves

Prior experience with lighting, construction, kitchen, plumbing or home appliance products or installations, highly preferred.
Proven leadership experience preferred...you will be a go to resource for fellow installers, sales associates, and customers.
Mechanical skills and willingness to learn – plumbing, electrical, and carpentry skills are preferred.

Responsibilities

Provide support to the other installation teams.
Able to perform basic lighting installation and possess the desire to learn custom lighting installations.
Ensure the installed lights are damage free, accurately installed according to manufacturer’s specifications, and are fully functioning.
Observe installations and provide feedback as part of the installers ongoing training.
Help resolve claims and customer issues.
Maintain parts storage areas in the warehouses, including organization, and placing replenishment orders.
Maintain accountability for the cleanliness and organization of the company trucks.
Act as a liaison between the shipping and picking leadership in the warehouse and communicate long term needs to Area Installation Manager.
Perform pre-installation and post-installation inspections of jobs and effectively engage with builders, designers, and on-site customers to create a strong rapport and to promote strong customer retention.
Partner with Area Installation Manager to implement constructive ideas for improvement of the program.
Perform daily pre-trip and post-trip inspections, fuel the truck as needed, and report any problems or issues to the supervisor.