Senior Insights Manager, Middle Mile

Amazon•Nashville, TN

18d

About The Position

Are you passionate about transforming carrier feedback into meaningful improvements that enhance our transportation network? Amazon is seeking an experienced Senior Insights Manager to join our Middle Mile Transportation team, where you'll uncover actionable insights that drive strategic decisions and elevate the experience for our carriers and drivers. As a Senior Insights Manager, you'll conduct comprehensive analyses of carrier interactions across our network, identifying opportunities to streamline operations and enhance service delivery. You'll collaborate with operations, marketing, product, and tech teams to translate these insights into scalable solutions that raise the bar for carrier experience across our global middle mile network.

Requirements

5+ years of proven success leading User Research projects with demonstrated impact experience
5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
Experience in leading User Research projects with demonstrated impact
Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
Experience with behavioral data collection, quantitative data analysis, and statistics
Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Nice To Haves

Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
Experience in a technical field (software development, network development, IT, other related)
Experience with UX Research in non-US markets
Experience working in a highly Agile/Scrum environment

Responsibilities

Own end-to-end research initiatives that drive optimization of middle mile transportation operations, including network design, fleet utilization, and service level performance
Partner with stakeholder teams to understand pain points, design solutions, and implement data-driven recommendations that enhance network efficiency
Build and maintain executive-level reporting that provide visibility into key performance metrics and strategic initiatives
Lead complex research deep dives that span multiple geographies and business units, working backwards from customer needs to deliver scalable solutions
Leverage AI/ML tools to develop self-service discovery of carrier and driver insights
Identify and monitor industry trends in transportation technology, sustainability, and network optimization