Senior Infrastructure Support Engineer

CIBC•Chicago, IL

11d•$115,000 - $135,000•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com This role demands strong experience with Windows servers, co-located data centers, and Azure Cloud platforms. You will develop and deploy servers, support daily operations, and protect data and system integrity. The position provides back-end IT support for key business and development teams. You will lead infrastructure modernization, drive cloud adoption, automate processes, and manage core systems, working with cross-functional teams to ensure secure and scalable infrastructure. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

Requirements

Use troubleshooting and technical skills to resolve issues and ensure compliance with standards
Think critically to improve solutions and challenge existing processes
Communicate technical issues clearly to diverse stakeholders
Apply analytical, detail-oriented, and problem-solving skills
Collaborate effectively to support team success and growth
Build strong relationships, lead discussions, and drive problem resolution
You demonstrate 8 years of experience in Windows administration and at least 2 years working with Azure.
You are known for your flexibility, reliability, and collaborative approach.
Skilled in Windows/Linux administration and virtualization (VMware)
Familiar with monitoring tools and backup/disaster recovery- Rubrik, Azure backup vault
Automation: Terraform, Ansible, PowerShell/Bash scripting.
Strong troubleshooting, critical thinking, and documentation skills

Nice To Haves

Azure certification preferred; experience with Azure, Windows Server, and DevOps

Responsibilities

Manage Microsoft, Linux, VMware, and Azure resources
Install and configure Windows servers
Support users and ensure reliable server performance
Oversee virtualization (VMware Server/ESX)
Maintain on-premises and cloud infrastructure
Apply expertise in Application Insights, Azure services, Databricks and DevOps
Provide technical support and resolve server-related issues
Debug and maintain Windows programs for end users
Review backups, error logs, and resolve system errors
Monitor and optimize performance, set proactive alerts
Maintain system security and address vulnerabilities
Ensure compliance with IT standards and policies
Participate in troubleshooting, on-call, and after-hours support

Benefits

At CIBC, we offer a competitive total rewards package.
This role has an expected salary range of $115,000- $135,000 based on experience, qualifications, and location of the position.
The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component.
CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.
At CIBC, your goals are a priority.
We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.