Senior Infrastructure Production Support Analyst, Endpoint and Network Security, VP

Citi•Irving, TX

19d

About The Position

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services Provide Root Cause Analysis (RCA) post restoration of service Design testing approaches, enhance complex processes, reporting streams, and assist with the automation of repetitive tasks Review requirement documents, define hardware requirements and update processes and procedures as necessary Ensure ongoing compliance with regulatory requirements (e.g., GDPR, FFIEC, SOX, etc.) Conduct project related research related to current security frameworks and posture assessments Assist team members as needed

Requirements

4+ years' experience providing hands-on production support for cybersecurity applications on Linux, Mac, AND Windows OS environments
5+ years' experience in roles centered around infrastructure and application delivery (end user services) with a proven track record of operational process change and improvement success
4+ years' experience with Zero Trust, Privileged Access Management/Identity Access Management Tools, Asset Risk Management, and/or Digital Forensic tools
Experience developing and maintaining metrics that report on the overall state and health of the associated platforms and applications
Experience in a Financial Services or large complex and/or global environment highly preferred
Exceptional written and verbal communication skills with the ability to collaborate and effectively communicate with both technical and non-technical stakeholders
Effective analytic/diagnostic skills
Ability to effectively manage and appropriately prioritize work in alignment to critical deadlines with the flexibility required in dynamic, enterprise environments
Ability to operate autonomously with limited levels of direct supervision
Bachelor's/University degree or equivalent experience required
Any industry related certifications are a plus or must be willing to obtain certification within first 12-18 months of employment

Nice To Haves

Master's degree is a plus

Responsibilities

Create complex project plans
Perform impact analyses
Solve/work high impact problems/projects, and provide resolution to restore services
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches
Enhance complex processes, reporting streams, and assist with the automation of repetitive tasks
Review requirement documents, define hardware requirements and update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements (e.g., GDPR, FFIEC, SOX, etc.)
Conduct project related research related to current security frameworks and posture assessments
Assist team members as needed