Senior Information Technology Manager

The University of Texas at Austin•Austin, UT

10d•Onsite

About The Position

As the new space age emerges, the Department of Aerospace Engineering and Engineering Mechanics at The University of Texas at Austin has the exciting opportunity to establish ourselves as the nucleus for technology development for new space and as the hub for the next generation of computational methods and data analytics for aerospace. This role has a high impact on our ability to support our cutting-edge research and efforts in areas such as space engineering/science, aviation, robotics, computation, mechanics and more. At UT Aerospace, where our academic programs rank among the top 10 in the nation, the sky is not the limit! UT Austin provides outstanding employee benefits and total rewards packages that include: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin's libraries and museums with staff ID card Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card Purpose The Senior Information Technology Manager, manages and performs all information technology services, including planning, organizing, directing, and staffing, in support of academic, administrative, and research requirements for the Department of Aerospace Engineering and Engineering Mechanics at the University of Texas at Austin. The selected candidate must be authorized to work in the United States on a full-time basis without sponsorship.

Requirements

Experience overseeing one or more information technology functions.
Demonstrated experience in IT customer service and/or help desk environment.
Extensive knowledge of Microsoft active directory services.
Experience with Windows, Linux and macOS end-point management tools.
Experience installing and supporting hardware, software and networked systems in a multi-protocol environment
Working knowledge of networking protocols and standards
Ability to manage multiple projects under pressure of tight deadlines.
Ability to work as a team member and take initiative to work independently.
Demonstrated effective written and communication skills.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Experience with systems and applications commonly used at UT Austin.
Knowledge of UT Austin information technology security policies and procedures.
Experience with MECM, jamf, orcharhino.
Familiarity with CUI and ITAR data classifications.

Responsibilities

Responsible for overseeing all aspects of planning, execution, and monitoring of all ASE IT operations.
Establish quality goals and metrics for the ASE IT team.
Measure performance and customer satisfaction to foster continuous improvement.
Provide strategic and operational leadership and oversight for the full spectrum of IT services for ASE, which includes networking infrastructure, servers, desktop and mobile devices, cloud services, security, access controls, web infrastructure, and application support.
Lead project teams to meet IT needs of all users within the ASE department, which includes support for a large complex network of Windows, macOS, and Linux computers.
Ensure that customers’ expectations are met or exceeded.
Responsible for services for faculty, staff, and students, including documentation, consulting, and technical assistance.
Responsible for identifying and implementing new best practices in use of IT within the department.
Develop new partnerships both internal and external to the university.
Responsible for budget/procurement decisions regarding computing operations.
Involved with facilitating software licensing for licensed users within the department and throughout the School of Engineering.
Responsible for making recommendations to director, department chair, and faculty IT committee regarding computing roles, needs, direction and operations.
Serve as an ASE representative and liaison to higher level IT organizations within the UT-IT community, including UT-ITS, the Cockrell School IT group, and the UT Information Security Office.
Coordination, planning, implementation, monitoring, and reporting of the annual information security risk assessment security compliance for the ASE department.
Direct supervision of several full-time staff and part-time student employees.
Other duties as assigned.

Benefits

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities
Tuition assistance
Expansive employee discount program including athletic tickets
Free access to UT Austin's libraries and museums with staff ID card
Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card