Senior Information Technology Coordinator (IT Associate IV)

Kentucky Community and Technical College System • Paris, KY

2d • Hybrid

About The Position

The Kentucky Fire Commission is seeking a Senior Information Technology
Coordinator to perform a wide range of IT services across the state. This role
includes supporting and maintaining wired and wireless network infrastructure,
as well as providing day to day technical support to staff. The position
supports equipment such as desktop computers, projectors, copiers, cameras, cell
phones, and printers. The position is located in Paris, KY.

Requirements

• Bachelor's Degree and six (6) years of relevant experience or equivalent.
• Knowledge of Microsoft configuration manager networked systems, Active Directory, and end user computing environments.
• Strong troubleshooting skills across hardware, software, and network platforms.
• Excellent customer service and interpersonal skills.
• Ability to communicate technical information clearly to non-technical users.
• Ability to work independently, manage multiple priorities, and resolve complex issues.
• Ability to establish trust and maintain positive working relationships with staff and leadership.

Nice To Haves

• Master's Degree and eight (8) years of relevant experience or equivalent.

Responsibilities

• Provide technical support and training to the Fire Commission across a wide range of technologies, including but not limited to:  Desktop and laptop computers  Audio/visual and conferencing hardware and software support for virtual meetings  Scanners and multi-function print devices  Tablets, iPads, and other mobile devices using Jamf Mobile Device Manager  Juniper Network Infrastructure Mist  Cellular and related communication technologies  Meraki camera systems and associated monitoring and management platforms
• Assess computer systems and software to ensure all functionality requirements and security standards are met.
• Install, update and troubleshoot entity software and hardware.
• Administer and support networked systems, building access controls, and security systems.
• Support, monitor, and troubleshoot local area and wide area network connections across Fire Commission locations.
• Coordinate with vendors and contract staff related to technology infrastructure, procurement and integrated technology solutions.

Benefits

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1-10 employees