Senior Information System Support Specialist - EX

Department of Administrative and Financial Services•Augusta, GA

4d•Hybrid

About The Position

The Office of Information Technology provides a broad range of enterprise technologies supporting the citizens of Maine. This position is ideal for a qualified professional with proven experience administering Microsoft 365 services and Windows Server operating systems. MaineIT is seeking a highly skilled individual who embodies our C.A.R.E. values in all aspects of their work. At MaineIT we: Prioritize Customer-focus , ensuring our customers are heard and their needs met. Demonstrate Accountability through transparency with our stakeholders. Maintain Responsiveness by providing proactive, timely updates. Deliver Empathy‑driven , people-focused services using emotional intelligence. WHAT YOU WILL DO: In this role, you will manage and administer Microsoft 365, Directory Services, File Services Support, Patch Management as a key member of the team. The position is responsible for maintaining and tracking assets associated with all Windows servers across the enterprise, as well as managing our Workday Active Directory connections. It also oversees the configuration and implementation of CIS benchmarks (Center for Internet Security) for the Windows server environment, which is critical to strengthening our security posture. You will handle requests, communicate professionally, collaborate effectively, and have opportunities to work across additional technical areas. The team provides enterprise hosting and technical services to agencies and operates within the Computing Infrastructure & Services Group. Technology support includes Windows Server, Microsoft 365, Teams, MECM, Directory Services, Enterprise Backup and Storage, Microsoft Azure, Amazon Web Services, SQL Server, IIS, SharePoint, and various COTS applications. Work is performed under supervision, based in Augusta, and requires participation in a 24x7 On-Call rotation. WHAT'S IN IT FOR YOU: You will have opportunities to use your technical skills in a collaborative environment, work with talented colleagues, grow professionally, and learn new technologies. We value people, teamwork, and creating a positive and enjoyable workplace for serving our customers.

Requirements

Ability to support, administer, and troubleshoot systems and services
Strong written and verbal communication skills
Ability to manage multiple projects simultaneously
Ability to support complex network systems and software applications
Understanding of system backups, data security, and advanced troubleshooting
Ability to train others on system use and support
Strong problem‑solving and research skills
Ability to perform physically demanding tasks if required
Ability to multi-task and work effectively in a team environment
Ability to motivate and build strong teams
Ability to measure and improve operational quality
Knowledge of PowerShell, TCP/IP, Kerberos, DNS/DHCP, Infoblox, and Active Directory
Experience with M365 in a corporate environment
Microsoft Windows Server administration experience
Experience resolving technical issues or implementing new solutions
Experience using a ticket management system
Experience with VMware and Active Directory
Proficiency with PowerShell
Ability to manage user-focused computing activities
Ability to develop and deliver training
Experience working with DNS/DHCP and Infoblox
Strong communication and documentation skills
Ability to support OneDrive
Ability to troubleshoot and solve technical issues
Ability to translate functional requirements into technical solutions
Ability to document specifications and infrastructure requirements
Ability to research and recommend technical solutions
Ability to perform work requiring lifting and/or physical exertion as needed
Knowledge of Microsoft Endpoint Configuration Manager
Knowledge of Kerberos authentication
Understanding of business process management
Understanding of proper system security and backup procedures

Responsibilities

M365 administration (licensing, user management, password policies, service health, service requests)
Performing system administration across Active Directory, File/Print Services, Microsoft 365, and Windows Server
Developing and maintaining login and PowerShell scripts
Administering and supporting Microsoft Endpoint Configuration Manager
Managing file storage permissions
Troubleshooting and resolving complex technical issues
Responding to help desk escalations
Performing hardware/software upgrades
Planning and executing system growth and expansion
Managing and troubleshooting licensing issues
Handling billing responsibilities
Working with Microsoft Premier Support on open cases
Building, configuring, and maintaining Windows Server environments (VMware ESXi or physical)
Mentoring team members
Designing and implementing system security measures

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act .
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .