Senior Industry Executive, Healthcare

Genesys•New York, NY

3d•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Are you interested in helping to solve some of the most complex challenges across life sciences, medical technology, and healthcare delivery? From accelerating medical device and digital health adoption, to enabling pharmaceutical commercialization and patient access, to ensuring patients, providers, and care teams are supported throughout the entire care journey — meaningful transformation requires both operational and technical innovation. At Genesys, we believe the intersection of healthcare need, life sciences innovation, and technology can fundamentally transform how care, therapies, and medical technologies are accessed, supported, and experienced. Genesys delivers an industry-leading Cloud AI Experience Orchestration and CCaaS platform, used globally by life sciences organizations, health systems, and health plans to improve outcomes, accelerate adoption, and empower patients, members, providers, field teams, and support staff. Our platform enables connected, compliant, and personalized engagement across the life sciences value chain — from patient services, clinical support, and care coordination to provider engagement, field enablement, and post-market support. By harnessing real-time data, AI, and orchestration, Genesys helps make prevention, treatment, care, and wellness more accessible, scalable, and human-centered. Join the Genesys Healthcare Team and help shape the future across Life Sciences, Med Tech, Digital Health, Providers, and Health Insurance markets. This role is ideal for a senior leader with a passion for patient and provider experience, regulated healthcare environments, and a proven track record of delivering measurable business and clinical outcomes. If you have experience driving go-to-market transformation, commercialization, and scalable engagement strategies for pharma, biotech, medical device, diagnostics, or healthcare organizations — this role is for you. Position Purpose The Industry Executive’s mission is to accelerate growth and industry transformation, with a strong emphasis on Life Sciences and Med Tech, by: Holding peer-level, trusted relationships with C-suite and senior leaders across life sciences, med tech, digital health, provider, and payer organizations Prioritizing critical industry outcomes such as patient access, therapy adoption, provider enablement, post-market support, and experience transformation with clear revenue and bookings impact Partnering across Genesys to design differentiated solutions and industry-specific offers aligned to life sciences and healthcare workflows Building compelling value cases and quantified business outcomes tied to commercialization, patient services, operational efficiency, and regulatory requirements Designing and supporting proofs of concept and complex sales motions with Account Executives and extended teams Capturing, packaging, and scaling industry thought leadership, customer insights, and best practices Recommending and advocating for product, ecosystem, and partner development to support evolving life sciences and healthcare market needs Acting as a connector across Genesys to translate market insights into strategy, roadmap, and execution The successful leader will naturally become a focal point for life sciences and healthcare industry value across the company, driven by customer outcomes, regulatory realities, and market opportunity.

Requirements

10+ years of relevant experience as a consultative seller, industry executive, or practitioner with demonstrated expertise in Life Sciences (Pharma, Biotech, Med Tech, Diagnostics, Digital Health) and/or Healthcare
Experience working within regulated healthcare environments, including strong familiarity with patient access, patient services, provider engagement, and compliance considerations (e.g., HIPAA, FDA-adjacent workflows, CMS exposure preferred)
Proven ability to build and sustain trusted CXO-level relationships across complex healthcare and life sciences organizations
Passion for solving unstructured business problems through integrated solutions spanning technology, operations, financial impact, and commercial strategy
Demonstrated success earning cross-functional support with clear narratives, influence plans, and quantified business cases
Strategic foresight and creativity to envision future-state engagement models by integrating market data, customer insight, and emerging technologies
Experience across complex technology landscapes, including process integration, customer experience design, service design thinking, and digital transformation
Familiarity with CCaaS, Experience Orchestration, Journey Management, AI-driven engagement technologies, and digital channels preferred
Strong executive presence with polished and energetic public speaking and facilitation skills across executive briefings, customer engagements, and industry events
Broad business acumen with the ability to connect strategy, sales, marketing, channels, and partner ecosystems
Self-starter with a strong sense of ownership, a bias toward action, and a collaborative mindset

Responsibilities

Maintain a pipeline of strategic pursuits, qualifying opportunities and forecasting bookings in alignment with Account Executives
“Show up differently” with customers by engaging in peer-level discussions focused on life sciences and healthcare outcomes, using the language of commercialization, patient access, provider enablement, and regulatory compliance
Translate customer-specific challenges (e.g., patient services, field engagement, care coordination, support operations) into broader Genesys opportunities and competitive advantage
Proactively develop industry points of view, design strategic engagements, and create account-specific insertion plans in partnership with sales and cross-functional teams
Position and execute high-impact engagements that demonstrate and prove the value of Genesys solutions
Articulate and tailor global best practices, industry benchmarks, and emerging trends across life sciences and healthcare to influence executive decision-makers
Scale industry knowledge through sales by: Maintaining up-to-date points of view on life sciences, med tech, digital health, and healthcare trends Developing sales enablement artifacts that scale across markets and geographies Bringing Voice of the Customer into product, strategy, sales, and ecosystem discussions
Serve as an industry ambassador through thought leadership presentations, executive briefings, product demos, and strategic workshops
Maintain deep industry expertise and a clear vision for the “art of the possible” across the Experience as a Service journey
Represent Genesys in industry forums, conferences, and trade organizations to build credibility and market presence
Identify requirements and opportunities to accelerate new life sciences and healthcare offers to market