Senior Implementations Analyst

CVS Health • Scottsdale, AZ

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The CVS Caremark Implementations team thrives in a fast-paced environment that promotes professional growth and talent development. This role offers a unique opportunity to advance your career while directly contributing to client and customer satisfaction. As part of the team, you’ll collaborate with experienced Implementations Managers, gaining hands-on experience in project management and client relations while building a rewarding career in an impactful organization. At CVS we put our Heart in everything we do! The Implementation Team demonstrates our Heart at Work Behaviors and focus on keeping the customer and colleagues at heart of all we do. The Implementations Team supports CVS Caremark, the nations leading pharmacy benefit manager (PBM). Implementations Managers play a critical role in onboarding new clients, ensuring their prescription benefits are active on day one. They also assist existing clients with adding new lines of business and implementing plan changes. Given the complexities of todays PBM landscape, setting up a new client involves managing financial, product, and operational components across CVS Caremark. Implementations Managers coordinate with over 20 functional areas to track progress and ensure seamless execution. Position Summary As a Sr Analyst, Implementation Manager, you’ll be immersed in a dynamic learning environment – building the skills and confidence to drive implementations independently. You’ll own every aspect of the project, from building strong client relationships and crafting detailed project plans to driving critical milestones to completion. Your role demands proactive risk management, seamless collaboration with stakeholders, and a relentless focus on delivering high-quality, predictable results. Your curiosity, tenacity and ability to translate your background and experience quickly, will be key as you think critically to deliver high-quality outcomes. Throughout your journey, you’ll benefit from a robust training and coaching model designed to give you the support, guidance and resources you need to succeed as you take ownership of implementations and grow into an independent Implementation Manager.

Requirements

• Project Management 3+ years
• Microsoft Office Tools experience 3+ years
• Demonstrated use of Project Management tools 3+ years
• Strong written and verbal communication
• Future travel to client meetings or onsite training may be required – 10-25% depending on specific role
• HS Diploma required.

Nice To Haves

• PBM or Health Plan experience
• Client implementation experience
• Bachelor's degree preferred.

Responsibilities

• Build strong relationships with new clients to understand their unique needs, requirements, and expectations for a successful implementation.
• Develop and manage detailed project plans, defining tasks, timelines, and key milestones while collaborating with internal and external stakeholders to drive projects to completion.
• Proactively identify risks, develop mitigation strategies, resolve issues efficiently, and provide consistent project status updates to clients and stakeholders.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED