Senior Implementation Specialist (Enterprise)

MDF Commerce Inc.-posted 29 days ago
Full-time • Senior
Remote • Georgia, GA
501-1,000 employees
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EcoInteractive is the leading provider of enterprise software to government transportation and environmental agencies. With 3,000+ users and $3B+ tracked within our software, government agents use EcoInteractive's SaaS cloud-based solution daily to complete mission-critical workflows and data analytics. Customers love us because we have deep domain expertise, our product meets/exceeds planning needs, we continually invest in product development, offer responsive support services, save our clients significant staff time, and streamline their operations. We have a nearly 100% customer retention rate, and our company is experiencing rapid growth, driven by strong demand for our cloud-hosted solutions. We are a nimble and entrepreneurial team of multi-talented individuals who care deeply about our commitments to customers and to each other. We value collaboration, humility, accountability, efficiency, and a relentless drive for excellence. EcoInteractive is part of the SOVRA brand, the market leader in public sector procurement. As an Implementation Specialist, you will be responsible for standardizing and transforming client data into a templated format, engaging in regular calls with clients, and working cross-functionally to create and prioritize the configuration and setup of client systems. This is a senior-staff position where you'll make an immediate, tangible impact every day. You will be part of a results-driven, detail-oriented, and organized team, and will be responsible for building relationships and collaborating with cross-functional teams to solve complex problems.

  • Own and deliver complex/enterprise-level implementations, ensuring successful client outcomes.
  • Act as a strategic advisor to clients by guiding them on best practices, change management, and solution design.
  • Lead cross-functional project teams (internal and external), ensuring alignment across technical, support, development, product, and customer stakeholders.
  • Mentor and guide junior Implementation Specialists, helping accelerate their ramp and adoption of best practices.
  • Develop and refine implementation frameworks, playbooks, and methodologies to improve scalability and quality across the team.
  • Escalate and resolve complex issues while balancing client expectations and internal priorities.
  • Proactively identify process improvements, efficiency gains, and enhancements to the customer experience.
  • Contribute insights and feedback to senior management regarding product gaps, customer needs, and service delivery opportunities.
  • Document and share learnings from enterprise projects to enable continuous improvement across the team.
  • Bachelor's degree in information technology or equivalent.
  • Minimum of five (5-7) years in SaaS implementation, including enterprise-level projects.
  • Advanced knowledge of the MS Office suite; familiarity with project management tools (e.g., Jira, Asana, Smartsheet).
  • Demonstrated success in leading complex client-facing implementations
  • Being customer-centric-enjoy solving real-world problems, advising clients, and going the extra mile to deliver excellent outcomes.
  • Excellent time-management and organization skills with attention to detail, ability to meet deadlines, and initiate appropriate follow-ups.
  • Effective collaborator with cross-functional teams-especially product, customer success, and engineering.
  • Advanced in Word, PowerPoint, Excel, and G-Suite Docs.
  • Required: Authorized to work in the US - unfortunately, we cannot sponsor work visas or transfers at this time.
  • Required: Must be physically located in one of the following states: AL, AZ, AR, CA, CO, DE, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MT, NV, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI.
  • Experience with Trifacta is an asset.
  • Driven. You're hungry to learn, gain new experiences, and succeed
  • Empathetic. You understand people and their needs and have a strong desire to help others
  • Adaptable. You're self-sufficient, self-aware, and resourceful
  • Problem Solver. You can think critically and solve customers' problems
  • Communicator. You're an excellent communicator, both written and oral
  • Ownership mentality. You take responsibility and love accountability
  • Entrepreneurial. You thrive in a nimble, lean, unstructured, fast-paced startup environment where the best idea wins
  • Can Prioritize. You understand what's essential, and can focus on what's important
  • Team Player. You work collaboratively and energetically across all functions
  • Self-Motivated. You stay focused even with broad requirements and minimal supervision.
  • Work equipment is provided while working from home.
  • Broad-based employee ownership Program
  • Competitive benefits, 401K with employer match, and compensation programs.
  • Flexible paid vacation, personal, and sick days off.
  • Closed office during the holidays-Paid vacations between Christmas and New Year's Day.
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