Senior Implementation Lead / Project Manager (North America)

Goodstack

About The Position

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place! Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re one of Europe’s fastest-growing SaaS companies – building the technology that enables global enterprises to give, volunteer, and fund with confidence. Our Mission Our mission at Goodstack is to revolutionize how the world does good 🌎. As a Series A social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference. In 2025 alone, we have facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally. To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you 🫵 Join us as Senior Implementation Lead (North America)! As an Implementation Lead, your mission is simple but vital: transform signed enterprise partnerships into successful, live programs. You’ll lead new client implementations from kickoff through to launch — coordinating cross-functional teams, managing technical and operational setup, and ensuring each client goes live on time, fully configured, and ready to scale. You’ll work closely with Solutions Consulting, Solutions Engineering, Product, and Client Success teams — acting as the operational heartbeat between commercial close and client adoption.

Requirements

5+ years in implementation, delivery, or project management within SaaS or enterprise tech.
Proven record managing full lifecycle implementations — from scope through to live.
Strong stakeholder, communication, and risk/change management skills.
Experience coordinating internal and client teams across time zones.
Proficiency in project management tools (Asana, Jira, Notion, Hubspot, G-suite, etc.) and frameworks (Agile/Waterfall hybrid).
Confident managing both operational and technical workstreams.
Experience in fast-paced, high-growth environments where processes evolve rapidly.
Clear and concise communicator – you keep stakeholders aligned and informed without overcomplicating.
Exceptional project and stakeholder Lead – you drive accountability, pace, and structure across multiple teams.
Commercially minded – you understand how faster go-lives translate to stronger adoption and revenue.
Technically fluent – you grasp data flows and integrations and can problem-solve with engineers and product teams.
Calm under pressure – you stay composed, prioritize well, and make clear decisions when things get busy.
Collaborative by default – you bring people together, cut through noise, and get things done.

Nice To Haves

CSR, ESG, or social-impact technology.
Experience working with enterprise clients like Microsoft, Airbnb, or TikTok.
Certifications (PMP, PRINCE2, Agile/Scrum).
Experience with APIs or SaaS integrations.
Building documentation, templates, and process improvements that scale.

Responsibilities

Build the implementation frameworks required to be successful in this role.
Partner with internal and client stakeholders to define scope, success criteria, and project plans.
Build and manage structured implementation plans — clear milestones, ownership, dependencies, and deadlines.
Lead all product implementation types with accountability for delivery quality, pace, and satisfaction.
Serve as the primary client contact during implementation — managing expectations, surfacing risks, and ensuring constant communication.
Coordinate cross-functional workstreams (technical, product, data, comms) to keep everything on track.
Track progress through key metrics (timelines, resourcing, client satisfaction, risk logs).
Ensure a seamless transition to the post-live team — handing over documentation, training, and support context.
Capture insights from implementations to inform process improvements and product enhancements.
Continually work on Goodstack’s delivery methodology and playbooks to drive faster time-to-live and higher adoption.

Benefits

Salary reviews and share options becoming an integral part of our growth and share in the company's success
Goodstack’s Workplace Giving
Private Health Insurance
$300 Brighten your day annual budget
$1,200 Learning & development annual budget
Goodstack library
Paid days off to volunteer for non-profit causes
Paid days to attend conferences
Paid day off on your birthday!
25 days annual leave, plus paid public holidays
Paid sick leave
Paid wellness leave
Flexible working hours
WFH budget upon joining
Ecologi Carbon Offsetting
… and so much more