Implementation Team Lead - North America

Perk•Chicago, IL

7d•Hybrid

About The Position

We are looking for an ambitious, motivated and driven candidate to develop into an IS Team Lead role, managing a team of 4-7 people. This person will report directly to the Director of the department. In this role, you will be an instrumental part of every aspect of the NAM Implementation Team, but more specifically the driver of the North America IS Team. You'll play a key role by focusing on the continued skill development of the team, ramping newbies and performance management and aid in the achievement of the NAM revenue goals. As for the rest? We'll value someone with a curious mind interested in bringing their great Perk experience to a new role.

Requirements

Proven track record as a solid performer or higher, with an emphasis on mentoring, in your current role
Experience managing direct reports at Perk
Excellent understanding of our value proposition, internal processes, and customer requirements.
Time Management skills
Ability to take on ownership and drive initiatives forward
Very creative and solution-driven attitude.
Hands-on experience creating presentations (e.g. videos or slides).
Excellent communication skills with the ability to motivate people.
Strong proficiency, both oral and written
Ability to design effective training programs.
Great organizational and interpersonal skills.

Responsibilities

Manage the NAM Implementation Specialists & Senior Implementation Specialists
Conduct weekly 121s with the team to ensure consistent success in performance and/or course correcting to ensure on track performance
Setup quarterly development objectives for the team
Take a management role within NAM IS, as a whole
Review employees performance on a regular basis
Ongoing data analysis and reporting of NAM Team performance with actionable outcomes & strategy
Lead NAM IS Team Meetings
Promote and foster team camaraderie, both within team members and at managerial level
Coach & mentor a world-class cross-functional team
Have a strong focus on constant skill development of the IS team
Identify individual and team training needs
Onboard and train new Implementation Specialists
Have an in-depth and detailed understanding of Perk products to provide mentorship for the Implementation Team confidently
Develop specific training sessions based on needs
Act as a consultant to your direct reports

Benefits

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
Plan for your future with our 401(k) plan with company matching contributions
Care for your furry friends through partner discounts on pet insurance
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support