Senior Implementation Director

OLIVER Agency•Austin, TX

2d•$262,500 - $297,500•Remote

About The Position

The Senior Implementation Director oversees and drives successful large-scale, multi-market implementations across a designated region. This role provides strategic leadership to ensure OLIVER’s in-house agency solutions are stood up efficiently, consistently, and at award-winning quality. Acting as the regional owner of best practices, resource planning, escalation management, technology enablement (including GenAI), and operational excellence, the Senior Implementation Director partners closely with regional CEOs, Client Services, Operations, Sales, and the Global Implementation team to ensure flawless delivery. This role has dual reporting lines into the North American COO and into the Global Head of Implementations.

Requirements

10–15+ years of implementation, operations, consulting, or large scale program leadership.
Experience overseeing multi market or regional delivery programs.
Proven experience deploying or overseeing technology implementations, including workflow, DAM, and GenAI.
Proven success managing senior level client relationships.
Strong commercial acumen and experience supporting pitches and deal structuring.
Expertise in industry workflow platforms (Workfront, Wrike, Lytho ), project management tooling, and operational analytics.
Demonstrated leadership experience managing Implementation Managers/Directors.

Responsibilities

Best Practice Leadership Drive adoption of OLIVER’s global implementation standards, processes, and best practices across the region.
Partner with Regional SLT (CEO, Client Services, Operations) to shape and deploy best-in-class in-house agency solutions.
Champion continuous improvement, innovation, and cross-regional knowledge sharing.
New Business Support & Regional Pipeline Management Collaborate with New Business and Client Services to shape implementation approaches for all incoming opportunities.
Provide strategic insight and operational expertise during pitches and RFPs across multiple sectors.
Oversee the regional implementation pipeline, ensuring timelines, resourcing, and commercial considerations are on track.
Ensure the implementation team is optimally resourced to support regional growth targets.
Revenue Tracking, Commercial Inputs & Data Management Own the regional implementation revenue tracker to ensure accuracy and billability.
Review and validate deal desk quotes to confirm implementation scope and fees are accurate .
Ensure alignment between proposed and final implementation fees.
Oversee setup of our proprietary workflow platform, ensuring accuracy, trackability, and prevention of overburn.
Monitor utilization and billability across the regional implementation team.
Escalation & Risk Management Serve as the second point of escalation for clients, Client Services, and regional leaders.
Conduct thorough risk assessments and implement mitigation strategies.
Ensure regional CEOs and Global Implementation leadership are informed of risks and progress.
Stay across all regional implementations—ready to step in, troubleshoot, and guide as needed.
Implementation Delivery Ensure successful delivery of all implementations within the region, meeting scope, schedule, and budget.
Identify opportunities to accelerate timelines, optimise processes, integrate automation, and improve quality.
Drive cross-regional learnings, documentation, and feedback loops.
GenAI, Technology & Innovation Lead the rollout and adoption of OLIVER’s GenAI capabilities (e.g., Pencil) within new in-house agencies.
Partner with Global AI, Tech, and Operations teams to ensure technology readiness and user enablement.
Advocate for the integration of AI-driven tools, workflow automation, and data-backed decision making.
Stay abreast of industry trends in AI, automation, and marketing technology to inform implementation strategy.
Team Leadership & Development Lead and mentor a high-performing team of Implementation Directors, Senior Managers, and Managers.
Support recruitment, onboarding, and development of regional implementation talent.
Drive culture, accountability, and performance standards across the team.
Review and optimize implementation plans and timelines for all active programs.
Lead weekly pipeline reviews with Regional SLT and Global Implementation.
Troubleshoot risks, blockers, and escalations across multiple simultaneous implementations.
Align with Sales, Client Services, and Ops on upcoming opportunities and resource planning.
Review workflow platform data and financial tracking to ensure accuracy and billability.
Provide coaching and strategic guidance to Implementation Directors and Managers.