Senior Implementation Consultant

Frontify•New York, NY

17h

About The Position

We're all about helping brands turn ideas into impact. Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading! Your team They're a diverse team of generalists who aim to know everything about anything Frontify. We love asking questions that drive learning and bringing that knowledge to colleagues and customers. Working cross-functionally, we bridge gaps between Technology, Business, and Services to create a panoramic view of the business. We’re a team that’s all about trying new things, and we’re people who value creativity, autonomy, transparency, solidarity, and boast a can-do attitude. Your Mission As an Implementation Consultant within Product Services, you are responsible for leading and coordinating the post-sales implementation journey for new customers. You act as the primary point of contact during this critical transition phase, ensuring customers are both operationally and technically prepared for a successful onboarding. Working closely with Sales, Customer Success, Partnerships, and Technical Solutions, you align stakeholders, clarify requirements, and drive implementation milestones forward. You proactively identify risks, manage dependencies, and ensure all prerequisites are in place before onboarding begins. In this role, Implementation serves as the central coordination layer between deal close and Customer Success handover — ensuring a seamless transition, strong customer confidence, and a solid foundation for long-term success. Your story Proven experience in SaaS implementation, delivery, or Professional Services roles. Strong project or program management skills across multiple teams. Experience owning post-sale delivery phases or complex handovers. Client-facing experience leading implementation or delivery kick-offs. Strong organizational and follow-through skills. Interest in shaping and evolving processes. Sufficient technical fluency to: Understand DAM / content platform concepts. Identify gaps or risks. Know when to involve technical specialists. Nice to have Experience with DAM, CMS, PIM, or MarTech platforms. Experience working closely with Sales and Customer Success teams. Exposure to integrations (SSO, CMS, APIs) at a coordination level. Experience helping define or scale delivery or implementation processes. Background in digital agencies, consultancies, or platform implementations. PMP Certification. Responsibilities The Senior Implementation Manager owns the operational truth and delivery of the implementation for customers from implementation discussion in pre-sales up to the go-live of the customer. The role acts as the single source of truth for implementation-related information. Does implementation scoping and presenting for regular implementation during pre-sales. Ensures that technical and operational commitments made during sales or presales are visible, tracked, and delivered by the responsible teams. Coordinates asset migrations, implementation kick-offs, and cross-functional delivery. The role is client-facing and requires strong coordination skills and ownership of the client journey. Coordinates asset and guideline migrations, implementation kick-offs, and cross-functional delivery. We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.

Requirements

Proven experience in SaaS implementation, delivery, or Professional Services roles.
Strong project or program management skills across multiple teams.
Experience owning post-sale delivery phases or complex handovers.
Client-facing experience leading implementation or delivery kick-offs.
Strong organizational and follow-through skills.
Interest in shaping and evolving processes.
Sufficient technical fluency to: Understand DAM / content platform concepts. Identify gaps or risks. Know when to involve technical specialists.

Nice To Haves

Experience with DAM, CMS, PIM, or MarTech platforms.
Experience working closely with Sales and Customer Success teams.
Exposure to integrations (SSO, CMS, APIs) at a coordination level.
Experience helping define or scale delivery or implementation processes.
Background in digital agencies, consultancies, or platform implementations.
PMP Certification.

Responsibilities

The Senior Implementation Manager owns the operational truth and delivery of the implementation for customers from implementation discussion in pre-sales up to the go-live of the customer.
The role acts as the single source of truth for implementation-related information.
Does implementation scoping and presenting for regular implementation during pre-sales.
Ensures that technical and operational commitments made during sales or presales are visible, tracked, and delivered by the responsible teams.
Coordinates asset migrations, implementation kick-offs, and cross-functional delivery.
The role is client-facing and requires strong coordination skills and ownership of the client journey.
Coordinates asset and guideline migrations, implementation kick-offs, and cross-functional delivery.