Senior Implementation Analyst - Remote

UnitedHealth Group•Eden Prairie, MN

9h•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Optum Financial is a leading FinTech company committed to creating game-changing, customer-friendly solutions. We serve health-seeking populations by partnering with the nation’s largest health plans, government programs, such as WIC and SNAP, as well as with employers and retailers. We’ve established a reputation for delivering modern, advanced customer experiences through best-in-class solutions used by millions. The Optum Financial payment network has grown over four times in size in the last couple of years. As a result, in January 2021 we became part of the Optum Financial family (a part of UnitedHealth Group). The Optum Financial team and our platform are now at the center of the most significant healthcare payments innovation in modern history. The journey is just beginning. We expect this growth to accelerate and invite you to grow with us! There are a lot of opportunities out there, but we can’t imagine being in a more solid, future proof and challenging intersection than that of healthcare and payments. Two of the most exciting growth verticals. Not to mention our solutions bring help to those who need it most. The Senior Implementation Analyst is a key technical position in a leading FinTech company that is operating independently as part of Optum Financial/UHG. The corporate headquarters is based in the Eden Prairie, MN Optum facility, but this position is also eligible for full-time remote. As a Senior Implementation Analyst at Optum Financial, you will play a key role in our S3 network expansion and implement systems that contribute to the network’s best-in-class availability and transaction processing integrity. The ideal candidate will have a solid analytical and technical background to troubleshoot, support, and enhance a complex transaction processing infrastructure. This person will also be comfortable providing technical guidance and support to transaction processing developers at Optum Financial, merchant partners and Point of Sale (POS) vendors. In this role you will lead the collection and translation of business requirements into user stories and acceptance criteria that can be built into quality software produced by our development teams. You will be a thought leader and subject matter expert, deeply involved in new integration and implementation projects that provide our clients and users with an unmatched set of products and services. You must possess a unique blend of analytical skills along with business and technical expertise. You will collaborate closely with designers, product managers, engineers, QA, and other cross-functional team members within the organization to build products that delight our users. Optum Financial is a stable, fast-growing company with opportunities to advance and now is the time to join us! You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years of technical integration/ implementation experience or equivalent
5+ years of experience with SQL query writing or reviewing code
5+ years of experience in financial transaction processing concepts and message types
3+ years of experience working with Point of Sale (POS) technology
3+ years of experience delivering complex, powerful products that are made simple for users, delivering successful results
3+ years of experience working with 3rd parties on technical integrations
2+ years if experience executing test automation on complex systems

Nice To Haves

Bachelor’s degree in a STEM related major
Proven experience working with software engineering teams
Extensive experience in different payment platforms and architectures
Experience with JIRA and SCRUM
Experience with payment processors/gateways
Knowledge with SOAP/JSON web service design, testing and support
Understanding of PCI requirements
Familiarity with Agile/Scrum software development, writing use cases, user stories and detailed acceptance criteria
Proven ability to interact, collaborate and communicate with individuals at all levels both internally to the Optum Financial organization and externally as needed
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Demonstrate and maintain a deep proficiency and expert knowledge level of all existing and new technical retail processes
Direct and oversee retailer integrations and track efforts and progress to ensure that desired outcomes are achieved
Create and foster key partnerships with point-of-sale providers and retail service providers to drive deep network growth
Conceptualize and lead efforts to create repeatable processes and documentation for retailer enablement, testing, and certification
Partner with the Optum Financial operations team to create procedures and maintain a comprehensive knowledge base for ongoing strategical merchant and transaction support
Lead the development and maintenance of S3 retailer integration specifications and supporting documentation
Lead the integration of the Optum Financial technology with new POS partners
Act as technical leader with merchants for POS integration projects
Oversee the transaction processing platform QA and testing for merchant and Optum Financial development projects
Lead the troubleshooting of transaction, benefit, and settlement processing issues and anomalies
Lead retail implementation team in merchant production implementations and ongoing support
Work with product teams to improve and enhance the S3 transaction processing infrastructure
Design and implement controls that will ensure 100%25 S3 transaction processing platform quality and availability
Performs all activities in a manner consistent with Optum Financial core principles