Implementation Analyst

Blend360•San Francisco, CA

4h•Remote

About The Position

BLEND360 is an acclaimed, forward-thinking Data, Digital Marketing, & AI Solutions Company, dedicated to fueling remarkable outcomes for our Fortune 500 clients. Our trajectory is one of continuous expansion, emerging at the crossroads of cutting-edge analytics, data proficiency, technology, and digital marketing excellence. We are seeking a Implementation Analyst to join a payment solutions team within a Fortune 100 financial services client. The Implementation Analyst position is an individual contributor responsible for managing projects for the commercial services side of the business within financial institutions and fintech partners in North America. The position is responsible for program managing virtual implementations, from requirements gathering until launch of new commercial solution products. The individual will coordinate with multiple internal teams to lead issuer project meetings and presentations and provide regular updates to issuer/fintech and internal leadership teams on project status. The Implementation Analyst will also provide guidance and expertise, based on complete understanding of products and services, client business needs and project scope. The Implementation Analyst will be responsible for coordination and delivery of training sessions, as needed. A portion of this role will involve developing clear and professional external documentation and internal workflow processes. The position requires a high level of interaction and collaboration with business and technical teams across the company. The Details: Remote, with preference for Eastern Time Zone Contract starting mid/end March through end of September Full time, 40 hours a week Up to 20% of travel potentially required Benefits offered including Health, Vision, Dental, 401k, and more

Requirements

2+ years of work experience with a Bachelor’s Degree, or Advanced Degree (e.g. Masters, MBA, JD, MD
Experience (at least 2+ years) with implementations using project management methodology
Analyst level proficiency in managing moderately complex projects
Experience in gathering requirements, reviewing scope documents, providing feedback for clarification and setting expectations for delivery
Experience in financial services, payment card, B2B/Commercial Card solutions or information services
Experience with client training, support and research
Experience with development of training documentation
Experience with tools such as MS Excel, MS Dynamics or other CRM
Experience with speaking to clients and managing expectations, documenting requirements, managing a project plan
Ability to communicate effectively with both business and technical resources
Ability to comprehend and articulate complex technical concepts or processes into layman’s terms
Strong ability to prioritize and multi-task under deadlines, organize, and implement complex projects with minimal oversight, and manage customer expectations
Excellent verbal, written, presentation and interpersonal skills and excellent time management, organization, and planning skills
Self-starter with a demonstrated ability to independently learn, develop skills and achieve results as part of an effective team
Demonstrated understanding of the payment and data processing industries
Demonstrated ability and experience working in a complex organization to understand business and customer needs, and coordinate with cross functional teams to manage escalations and drive solutions to complex business problems
Demonstrated success in client relationship management
This role is not eligible for immigration sponsorship.

Responsibilities

Project manage commercial services and implementation using Project Management Methodology best practices and skills.
Lead activities supporting development and launch of solutions applications and platforms, including establishing clear project plans, status and expectation setting for technical development activities.
Provide consulting and technical expertise to structure an effective implementation.
Continuously monitor progress, customer feedback, and provide status updates and project milestones to internal and external stakeholders, via weekly or other progress reporting, and by managing status meetings.
Prepare and maintain detailed project plans with risk/mitigation plans and issue logs to track and enhance external and internal communications.
Proactively manage customer engagements, coordinating with leadership and account relationship teams to manage escalations and resolve issues
Effectively use all necessary internal and external implementation documentation and forms.
Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency.
Require minimum guidance on execution, be responsible for own work assignments and take the initiative to resolve issues and meet deadlines.
Responsible for accurately recording project progression within a CRM system.