St. Luke’s Health System is seeking a Senior IHT Process Manager to join our Enterprise Service Management (ESM) team with the ServiceNow Platform. The Senior IHT Process Manager is responsible for the strategic leadership and enterprise oversight for the development, execution, and maturity of multiple Enterprise Service Management (ESM), IT Service Management (ITSM) processes based on the Information Technology Infrastructure Library (ITIL) framework, and Configuration Database (CMDB)/Asset processes. This role is accountable for setting the vision, roadmap, and governance for process excellence across the organization for the CMDB. This role leads cross-functional initiatives, drives transformation and automation, and ensures alignment with business objectives, compliance standards, and technology capabilities.