Senior HVAC Service Technician - Trademark

PremiStar•Elmsford, NY

61d•$46 - $65

About The Position

Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. Must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and the company. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other technicians, the Service Manager, Dispatcher and the Parts Runners. Assists in the planning, organization, motivation, control and coordination of the departmental jobs, assignments, and sales. Leads by example as an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task. Performs special and complex service jobs without assistance, including performing periodic on-call duties, as required. Trains employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols. Conducts quality control inspections of service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight. Conducts point-of-work sales of indoor air quality services, unit components, unit replacements, add-on units, and residential service contracts. Develops lead referrals for sales staff. Conducts non-service, lead-tech level work in support of the indoor air quality, controls, and installation departments, as assigned. Assists with administration, dispatching, and on-site evaluation work. Other duties as assigned.

Requirements

High school graduate and graduate of a post-secondary HVAC program of instruction of two or more years in duration.
Five or more years of successful and full-time HVAC experience, either as a commercial service or commercial installation technician.
Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and other employees.
Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather.
Current driver's license and the ability to operate all vehicles in the corporate fleet
Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.

Responsibilities

Accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and the company.
Assists in the planning, organization, motivation, control and coordination of the departmental jobs, assignments, and sales.
Leads by example as an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
Performs special and complex service jobs without assistance, including performing periodic on-call duties, as required.
Trains employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
Conducts quality control inspections of service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
Conducts point-of-work sales of indoor air quality services, unit components, unit replacements, add-on units, and residential service contracts.
Develops lead referrals for sales staff.
Conducts non-service, lead-tech level work in support of the indoor air quality, controls, and installation departments, as assigned.
Assists with administration, dispatching, and on-site evaluation work.
Other duties as assigned.