Senior HVAC Engineering Support

Broad-Ocean Motor•Waller, TX

5d•Onsite

About The Position

Broad-Ocean Motor is a leading manufacturer of high-quality HVAC motors, delivering innovative and energy-efficient solutions to our global clients. With a strong focus on technology and customer satisfaction, we are seeking a candidate for a Senior HVAC Engineering Support role to join our team and provide exceptional support to our clients and internal teams. Position Summary: Will serve as the primary technical resource for customers, distributors, and internal sales teams. You will troubleshoot, diagnose, and resolve technical issues related to HVAC motors and systems, provide product recommendations, and ensure our clients receive top-tier technical assistance.

Requirements

A BS degree in EE, ME, Engineering Technology or a similar field.
1 year of experience in engineering field, preferably in direct customer support, motor manufacturing and applications, or HVAC application area.
Self-starter, well-organized, attention to detail, and able to work independently in a rapid paced environment.
Able to relate to all levels of both customer production facilities and 3PL warehouse organizations.
Good driving record
Excellent verbal and written communication skills.
Able to work effectively with different cultures.
Prior experience involving complex test issues & systems; Ability to troubleshoot and find root cause independently.
Proficient in reading and interpreting technical drawings, schematics, and specifications.
Ability to work both independently and collaboratively in a fast-paced environment.
Experience in engineering field, preferably in direct customer support, motor manufacturing and applications, or HVAC application area.
Experience with test instrumentation and test & measurement equipment.

Nice To Haves

Motor manufacturing and applications, and HVAC application experiences are big pluses.
Good computer skills, proficiency in Microsoft Office and general PC operations.
Willing and able to perform physical work, i.e., lifting, bending, handling and testing motors up to 20 lbs., walking through plants and warehouses, etc.
Flexible schedule to allow after business hour work.

Responsibilities

Provide on-site (50% travel) and remote engineering design and technical support to assigned customer base.
Able to travel to visit assigned customers on a regular and occasional short notice basis. If not traveling, will report daily to our location in Waller, Texas.
Establish professional working relationships with key customer personnel in Quality Control, Engineering and Purchasing departments.
Resolve product, manufacturing, and quality issues for assigned customers.
Clearly communicate all technical information to North American and China based colleagues.
Review technical documents such as lab test reports, prints, engineering specifications, PPAP/PAPSO files and make improvements if necessary.
Host project review meetings with colleagues and customers. Then follow up with action items until their closure.
Test, analyze, identify issues, generate reports, and repair electric motor product failures.