Senior Cloud Engineering Support Specialist (RapidScale)

Cox Communications • Raleigh, NC

2d • Hybrid

About The Position

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow, backed by the strength of the Cox family of companies. Position Overview: As a Senior Cloud Engineering Support Specialist (Tier 2) in our Network Operations Center (NOC), you will help ensure the operational success of RapidScales’ clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, and tracking internal ticket progress. Cloud Support Associates at RapidScale spend most of their time working with new technologies, such as AWS and Azure, at a breakneck pace in a fun collaborative environment.

Requirements

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field
• AWS Certified Certificate - Associate (required) OR Azure Certification
• Familiarity with Linux/Unix and/or Windows Server Administration
• Excellent customer service and strong written/verbal communication skills
• Knowledge of AWS and other cloud platforms
• Excellent troubleshooting skills
• High attention to detail
• Ability and curiosity to learn a full range of technology platforms and data network systems as well as apply new skills rapidly
• An interest in emerging technologies
• We are a 24/7 company, and thus this position requires availability of nights and weekends on a regularly scheduled rotational basis. We are, however, flexible with scheduling and the needs of our employees.

Nice To Haves

• You’re a self-starter
• Active curiosity
• Analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness
• Excellent individual and group presentation, written, and oral communication skills
• Strong interpersonal skills and experience initiating and building positive relationships
• Ability to function in a rapidly changing environment and comfort with ambiguity

Responsibilities

• Provide an excellent customer experience by troubleshooting, updating and resolving client problems.
• Utilize our ticketing system to create, monitor, and update tickets
• Troubleshoot in-depth system issues and backup failures in our client's environments
• Perform daily server monitoring of our client's servers
• Perform change requests based on client's need
• Deploy new instances within our client's AWS and Azure environments
• Perform Quality Control for VM and instance builds in our client's VMware, AWS or Azure environments
• Create technical documentation & drive operational process improvement
• Compile server utilization reports to help clients with capacity planning
• Train and develop skills in new technologies relevant to Logicworks’ business
• Perform and troubleshoot routing and networking issues

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees