Senior Human Service Sales Underwriting Specialist

The Hanover Insurance Group

49d•Hybrid

About The Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Business Insurance Team is seeking a Senior Underwriting Specialist for Human Services to add to their growing team in Southeast. This is a full time, exempt role either a hybrid or remote setting. Position Overview Responsible for identifying, soliciting, underwriting and selling new and renewal Middle Market accounts that drive profitable growth and align with the Human Services Industry segment, appetite and mix goals. Apply advanced technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk. Demonstrates a thorough understanding of Hanover’s strategies and Human Services appetites and will use internal and external data to make appropriate individual and portfolio Human Services risk decisions. Operates within a broad Letter of Authority for all underwriting decisions and with limited direction while managing an assigned book of business, generally with high technical complexity and coordination. Willingness to build and foster key agency relationships, identify emerging issues, obtain competitive intelligence and engage in industry-specific continuing education.

Requirements

Bachelor’s Degree or equivalent experience
5-7+ years Underwriting experience, with a minimum of 3 years of experience underwriting MM accounts.
5+ years of experience driving agency relationships resulting in profitable new and renewal business.
May specialize /certify in one or more Industry Segments.
Acts as a change advocate, and is open to new and different ways of thinking.
Communication (verbal and written) - Interacts and communicates with confidence with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment. Can judge appropriate means and method to communicate based on the nature of the communication. Able to influence desired outcomes to drive actions and results. Adept at influencing even when holding a position contrary to the majority opinion.
Judgement and Decision Making - Ability to exercise judgment, negotiate and make sound business decisions based on level of authority. Applies judgment and expertise to determine when escalation is needed. Demonstrates confidence in one’s ability to apply decision making to UW assessment.
Agile and Adaptive - Strong ability to identify, analyze and solve problems as well as the ability to learn rapidly, adapt quickly to change, exercise influence, and manage and prioritize multiple concurrent projects.
Team work and Collaboration – Consistently fosters collaboration and respect among team members. Easily adapts to the diverse interests, styles and perspective of key players. Is able to engage multiple members of a group to share information and to consider other points of view to reach objectives, consensus and/or deadlines.
Experienced in working with a wide range of teams and readily shares lessons learned.
Informal Leadership - Viewed as an informal leader amongst the team/branch/region/LOB. Open to and proactively shares knowledge and expertise with peers, management and leadership. Acts as a mentor for less experienced underwriters or newly hired underwriters, may assist with training other team members. Is used as a resource by others to collaborate on more complex risks, pricing, trends, industry segments coverages and product knowledge. May conduct peer-to-peer self-audits under the direction of management.